Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Sanika Dhanaji Sapkal

SERVICE DESK ENGINEER
Pune
Sanika Dhanaji Sapkal

Summary

Experienced Support Engineer with a strong background in user support and root cause analysis. Advanced knowledge of Remote operations. Dedicated to resolving issues from start to finish. Consistently delivers effective solutions and provides exceptional support in remote and desk-side environments for seamless operations.

Overview

1
year of professional experience
3
Languages

Work History

SAM IT service

Helpdesk support engineer
09.2022 - 09.2023

Job overview

  • Company Overview: One year experience as Helpdesk Support Engineer from SAM IT service kolhapur
  • OS Installation
  • Printer sharing
  • File sharing
  • Understand the nature of the issues the customer is facing and provide adequate solutions for the same
  • Troubleshoot Network issues
  • Respond to customer queries and complaints
  • Provide excellent customer service to the clients
  • Application software installation
  • Troubleshoot problems using Ticketing tool
  • Ms outlook configuration
  • Establishes and maintain network performance
  • One year experience as Helpdesk Support Engineer from SAM IT service kolhapur

Education

YASHWANTRAO CHAVAN COLLEGE OF SCIENCE
Karad, India

Bachelor of Science from SCIENCE
04.2001

University Overview

  • Graduation with Distinction: MARCH/ 2024
  • Final Grade: 84.48%

Skills

Remote Support

Timeline

Helpdesk support engineer

SAM IT service
09.2022 - 09.2023

YASHWANTRAO CHAVAN COLLEGE OF SCIENCE

Bachelor of Science from SCIENCE
04.2001

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Sanika Dhanaji SapkalSERVICE DESK ENGINEER