Hi, I’m
Sanika Dhanaji Sapkal
SERVICE DESK ENGINEER
Pune
Summary
Experienced Support Engineer with a strong background in user support and root cause analysis. Advanced knowledge of Remote operations. Dedicated to resolving issues from start to finish. Consistently delivers effective solutions and provides exceptional support in remote and desk-side environments for seamless operations.
Overview
1
year of professional experience
3
Languages
Work History
SAM IT service
Helpdesk support engineer
09.2022 - 09.2023
Job overview
- Company Overview: One year experience as Helpdesk Support Engineer from SAM IT service kolhapur
- OS Installation
- Printer sharing
- File sharing
- Understand the nature of the issues the customer is facing and provide adequate solutions for the same
- Troubleshoot Network issues
- Respond to customer queries and complaints
- Provide excellent customer service to the clients
- Application software installation
- Troubleshoot problems using Ticketing tool
- Ms outlook configuration
- Establishes and maintain network performance
- One year experience as Helpdesk Support Engineer from SAM IT service kolhapur
Education
YASHWANTRAO CHAVAN COLLEGE OF SCIENCEKarad, India
Bachelor of Science from SCIENCE
04.2001
University Overview
- Graduation with Distinction: MARCH/ 2024
- Final Grade: 84.48%
Skills
Remote Support
Software Installation
Ticket management
Desktop troubleshooting
Network configuration
Hardware and Software Repair
Helpdesk operations
System Administration
Hardware diagnostics
Support request management
Operating systems
Incident resolution
Network Troubleshooting
Troubleshooting skills
Hardware troubleshooting
Application installations
Application support
Technical Support
System Configuration
Backup and recovery
User Support
Hardware support
Hardware and software installation
Technical Analysis
Ticketing systems
Troubleshooting and diagnostics
Problem-Solving
Remote Technical Support
Help Desk Support
Desktop support
Troubleshooting Network Issues
Decision-Making
Friendly and Patient
Technical Troubleshooting
Time management abilities
Active Listening
LAN/WAN
Network protocols
TCP/IP
Timeline
Helpdesk support engineer
SAM IT service
09.2022 - 09.2023
YASHWANTRAO CHAVAN COLLEGE OF SCIENCE
Bachelor of Science from SCIENCE
04.2001