Sanika Mutalik
Media Professional |Customer Service Expert |Content strategist| Social Media Support
Hamburg
Summary
Transitioning from a personal banker to a successful content creator for Radio, television and Digital media over the past 7 years, I have honed my communication skills to deliver outstanding customer service. My background in banking provided a solid foundation in customer relations, which I have further developed and applied in my media career, effectively communicating in multicultural environments.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
PA To CEO and Office Manager
Passportcard deutschland
8 2023 - 11.2023
- Optimized executive support and streamlined office operation.
Copywriter and Content Strategist
Digital Flame Marketing Solutions Pvt. Ltd.
05.2022 - 05.2023
- Developing and executing a comprehensive content strategy based on client brief, delivering quality content which is relevant and consistent across all digital channels
- Addressed customers' concerns regarding social media accounts, marketing measures, and advertising effectiveness.
Producer
ABP News Network Mumbai
05.2021 - 01.2022
Worked as TV host and producer for entertainment beat for most viewed Marathi News channel in Maharashtra, India
Morning Show Producer
BIG FM - Reliance Radio Network India
05.2017 - 04.2021
- All in one - Copywriter, designing content, radio campaigns, guest schedule line up, recording and edits and producing everyday show
- Received Value champ award consecutively for 8 times
- Maharashtra's top-rated Prime Time morning show with renowned RJ Sangram, recognized with multiple awards at Golden Mikes India.
Personal Banker Sales
HDFC Bank
06.2016 - 04.2017
- Achieved sales targets by cross-selling bank products and services
- Maintained detailed records of customer interactions and transactions in the CRM system
- Served numerous customers daily, addressing their banking needs and providing financial solutions.
Education
Bachelor In Commerce - Masters in Mass communication & Journalism
Shivaji University, Kolhapur
05.2014 - 05.2016
Skills
Strong Communication Skills
Customer Service
Multitasking
Attention to detail and accuracy
PC Proficiency
Team Collaboration
Time Management
Languages
English
Bilingual or Proficient (C2)
German
Beginner (A1)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Projects
01 Show Host, Saregama India Ltd., Carvaan Classics Marathi Radio Shows on YouTube, a highly popular Marathi podcast. Episodes are available to listen on Youtube.
02 Managed influencer marketing campaign for Indian Orthodontic Society, delivering healthcare awareness via 20 impactful videos with millions of views.
03 A talk show named 'Tya nantr sagala badalala' with Planet Marathi - First Marathi OTT platform where I hosted discussions on life-changing experiences. Series of 5 episodes focusing on 'That thing changed my life'. Episodes are available to watch on Youtube.
Accomplishments
Selected among the top 10 singers across the state in the 2017 'Saregamapa' singing reality season, followed by hosting reality episodes on Zee Marathi channel.
Interests
Singing
Dancing
Timeline
Copywriter and Content Strategist
Digital Flame Marketing Solutions Pvt. Ltd.
05.2022 - 05.2023
Producer
ABP News Network Mumbai
05.2021 - 01.2022
Morning Show Producer
BIG FM - Reliance Radio Network India
05.2017 - 04.2021
Personal Banker Sales
HDFC Bank
06.2016 - 04.2017
Bachelor In Commerce - Masters in Mass communication & Journalism
Shivaji University, Kolhapur
05.2014 - 05.2016
PA To CEO and Office Manager
Passportcard deutschland
8 2023 - 11.2023
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