SANIL DOSAJ
New Delhi,India
Summary
Seeking an opportunity to contribute to a prestigious company, where I can apply my technical and interpersonal skills in a team-leading position to enhance service quality and be a valuable asset to the organization. With over 26 years of experience in the Insurance & Automobile Industry, I bring expertise in effectively managing Motor Claims and addressing Customer Complaints. Eager to work in a challenging environment, I aim to utilize my Technical, CRM, and communication skills for the growth of the organization and for my personal development. Proven success in managing multiple priorities with a positive attitude, I am enthusiastic about taking on greater responsibilities to achieve team goals.
Overview
28
28
years of professional experience
3
3
years of post-secondary education
Work history
Freelancer
Surveyor & Loss Assessor
New Delhi, India
2023.09 - Current
Chief Manager
IFFCO Tokio General Insurance Company Ltd
Gurgaon, India
2017.07 - 2023.08
- Spearheaded reviews of open and closed claim files, leading a team to significant cost savings of 6 crores in the last financial year.
- Managed the motor claims hub, overseeing assessing, processing, and surveyor verticals for optimal functioning.
- Successfully led the performance of DELHI NCR, RAJASTHAN Motor OD claims.
- Developed and coordinated partnerships with service providers for streamlined claim processing.
- Implemented virtual survey protocols at garages, enhancing efficiency.
- Ensured adherence to AML & IRDA guidelines, achieving timely and accurate claim settlements.
- Conducted training sessions to enhance team product knowledge and streamline claim settlement processes.
- Provided underwriting feedback based on market scenarios for private vehicles.
Area Manager
ICICI Lombard General Insurance Co. Ltd
New Delhi, National Capital Territory of Delhi
2005.03 - 2017.06
- Led Audit, processing, and cost control for PAN India Motor Claims.
- Conducted nationwide reviews of open and closed claim files.
- Inspected and approved reports from in-house/external surveyors.
- Ensured fast and genuine settlement, considering diverse parameters.
- Provided feedback to underwriting on losses/claim size.
- Implemented measures for cost control and loss ratio checks.
- Utilized claim services for strategic marketing.
- Managed the entire claim process as per pre-defined TAT.
- Coordinated and motivated team for service delivery targets. Conducted Survey of accidental vehicles and assessing loss and settlement with repairer and insured
- Handled Marine Claims surveys.
Junior Engineer
Hyundai Motor India Ltd
2000.12 - 2005.03
- Headed the Body shop, overseeing estimating, insurance claim settlements, and final inspections of the vehicles.
- Cultivated productive relationships with Insurance Surveyors, ensuring seamless claims processing.
- Proactively addressed customer complaints and grievances, maintaining a consistently high Customer Satisfaction Index (CSI).
- Spearheaded planning initiatives for productivity, improvement, and cost reduction.
Insurance Surveyor & Loss Assessor
Malhotra Associates
1997.01 - 2000.12
- Surveying accidental vehicles, assessing loss, settlement with repairer & insured
- Assessing the loss with the repairer / insurer
- Preparing Final/Spot/Re-inspection/Valuation/Total Loss/Theft survey reports.
Service Engineer
Jaycee Motors
1996.07 - 1996.12
- Handling Customer Service / Customer Complaints
- Diagnosis & allotting jobs on the floor
- Supervising maintenance jobs
- Rendering guidance to technicians for rectifying technical problems and supervising them
- Following up customers post repair and taking their feedback.
Education
Diploma - Automobile Engineering
HIET
Chennai, Tamil Nadu 1993.07 - 1996.04
12 th Class -
DR RADHAKRISHNANA INTERNATIONAL SCHOOL
New Delhi1992
10th CBSE - undefined
1990
Skills
- Computer literate well versed with
- MS Office and Internet
Accomplishments
- Awarded Best CSM in year 2007.
- Awarded MD Club Tigers Award for Outstanding performance.
Affiliations
- Surveyor's License No. 56837
- Categorization by IRDA Department Motor Marine Cargo & Misc.
- Fellow Member of Institute of Surveyor & Loss Adjuster (Affiliated to Insurance Regulatory Development Authority (IRDA).
Timeline
Freelancer
Surveyor & Loss Assessor
2023.09 - Current
Chief Manager
IFFCO Tokio General Insurance Company Ltd
2017.07 - 2023.08
Area Manager
ICICI Lombard General Insurance Co. Ltd
2005.03 - 2017.06
Junior Engineer
Hyundai Motor India Ltd
2000.12 - 2005.03
Insurance Surveyor & Loss Assessor
Malhotra Associates
1997.01 - 2000.12
Service Engineer
Jaycee Motors
1996.07 - 1996.12
Diploma - Automobile Engineering
HIET
1993.07 - 1996.04
12 th Class -
DR RADHAKRISHNANA INTERNATIONAL SCHOOL