SANITH ABISHAI

Company Overview: Secure screening platform for sharing content

• Responded to customer technical support inquiries and complaints via chat and email, addressing needs in real-time and proactively anticipating future product concerns.
• Provided software application maintenance, incident management, conflict resolution, and supporting documentation for customer inquiries and troubleshooting requests.
• Identified, tested, and implemented changes to customer-specific software and configurations to support overall application availability.
• Uploaded, QC'd, and sent out content on behalf of clients.
• Worked extensively in creating support helpdesk articles for both internal and customer uses. Reviewed, proofread, and edited support helpdesk articles created by the rest of the team.
• Involved in the creation of training program material.
• Training new joiners on the Customer Success Team.
• Collaborated with the Business Operations Team in addressing studio-level queries and concerns.

Company Overview: Supplier of high-tech and healthcare items to US Distributors

• Provided customer service via phone, email, and chat with US Customers and addressing their concerns.
• Relationship calls to existing customers and prospects.
• Outbound quote follow-up calls.
• Developed and improved processes, procedures, and training for the team.
• Created and streamlined support helpdesk articles for new joiners.
• Running reports and providing team feedback.
• Monitoring performance metrics to report to management.

Company Overview: Customer service company

• Provide first-level technical support to end-users on proprietary software and applications including installation and basic usage.
• Skilled at working independently and collaboratively in a team environment.
• Developed and maintained courteous and effective working relationships.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Performed troubleshooting techniques over the phone to identify and resolve issues.
• Established patterns to reoccurring issues and provided input to development teams.
• Maintained updated knowledge of company products and services to better provide customer support and service solutions.
• Accurately processed and documented call transactions using appropriate tracking software.
• Maintained patience and composure in the face of difficult/irate customer situations.

Company Overview: Customer service company providing global support

• Developed and maintained outstanding relationships with clients and exceeded their expectations for customer service while securing their travel arrangements.
• Carefully listened to and assessed clients' needs in order to create a match for their vacation plans.
• Utilized excellent verbal and written communication skills and maintained professional and positive demeanor.
• Continuously demonstrated exceptional organizational skills with ability to multitask.
• Made arrangements for tours, including but not limited to tourist attractions, transport, accommodation, and car rentals.
• Got accurate and up-to-date fees and charges from hotels and various tourist attractions.
• Advised clients of required travel documentation and procurement options.
• Handled escalation calls from irate customers and de-escalated such calls whilst providing customer satisfaction, ensuring the customer's continued relationship with the business.
• Self-motivated, with a strong sense of personal responsibility.

Company Overview: Medical Transcription Company catering to US Customers

• Performed tasks of interpreting and transcribing dictations by physicians and other healthcare professionals on therapeutic, clinical course, and diagnosis.
• Documented patient care reports and facilitated delivery of quality healthcare services.
• Edited, revised, and corrected inaccuracies without altering the actual meaning of the medical dictation, especially with great attention to detail given to make the document grammatically accurate with regard to the American language.
• Identified, interpreted, and evaluated discrepancies and inconsistencies in medical dictation.
• Corrected grammar, spelling, and syntax mistakes in medical records.
• Directly uploaded transcribed, edited, and proofread documents to the client with exceptional accuracy without a proxy in between.
• Maintained a high level of accuracy in a detail-oriented and deadline-driven environment.
• Completed and/or exceeded the predetermined number of transcribed lines per shift as required.
• Utilized time management skills to maintain a structured work environment even when working from home.
• Reviewed documentation for compliance with requirements and accuracy of information.