Saniya
Customer Service Support Associate
Hyderabad,TG
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in customer service role.
Overview
1
1
Language
1
1
year of professional experience
Work History
Customer Service Representative
SM EXPRESS LOGISTICS PVT.LTD
02.2026 - Current
Resolved customer complaints by providing timely and effective solutions.
Assisted customers with inquiries via multiple communication channels, tracking details, and preparing Excel reports for document verification.
Collaborated with team members to enhance service delivery standards, ensuring consistent customer satisfaction.
Adhered strictly to the company's policies and procedures when interacting with customers.
Education
Bachelor of Computing - Computers And Accounts
Tapasya College
Secunderabad, India 04.2001 -
CEC - Commerce, Economics And Civics
Intermediate
Secunderabad, India 04.2001 -
Ssc - Secondary Education
Udbhav School
Secunderabad, India 04.2001 -
Skills
Client support
Technical support
Problem resolution
Microsoft Excel
Team collaboration
Project management
Additional Information
MS EXCEL
Declaration
I hereby declare that all the information given above is true to the best of my knowledge, and in the event of my appointment . I shall discharge my duties and responsibilities to the utmost satisfaction of the management coupled with high degree of morale, honesty and integrity.
DATE:
Place:Hyderabad
Saniya
Timeline
Customer Service Representative
SM EXPRESS LOGISTICS PVT.LTD
02.2026 - Current
Bachelor of Computing - Computers And Accounts
Tapasya College
04.2001 -
CEC - Commerce, Economics And Civics
Intermediate
04.2001 -
Ssc - Secondary Education
Udbhav School
04.2001 -
cooking, playing sports
Tennis, badmintion & preparing different types of food dishes