Saniya Razak

08.2023 - Current

Identified and corrected system faults to minimize operational system downtime.
Providing technical support to clients remotely.
solving both software & hardware issue.
Providing assistance from the moment user raises a ticket until all of user's issues are resolved.
Supporting Laptops & desktops mainly, sometimes troubleshooting printer & other devices.
Currently part of a team which provides support to corporate/business clients.
Currently part of a team which provides support to corporate/business clients.
Helped customers set up new systems, applications and software.
Provided clear and concise step-by-step technical support to guide clients.
Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
Addressed and resolved SLA issues promptly using an Service now tool.
Established strong working relationships with stakeholders through effective communication and collaboration on shared goals.
Increased project efficiency by expertly managing resources and adhering to strict deadlines.
Provided exceptional technical support, addressing client concerns and ensuring their needs were met.
Performed scheduled service work, installations, testing and repairs.

Summary