Skilled and experienced Client Service associate well-versed in solving Client’s problems, handling end-to-end queries. Acting as liaison between client and company to ensure clients are always happy with the services and the product. Gifted at providing amazing service to Customers and Peers. Engaging and personable to oversee business tasks and meet deadlines. Highly effective at developing great relationships. Known for fantastic negotiation and convincing skills with excellent customer connect. Able to operate in fast-paced dynamic environment, multitasking and accomplishing goals in sufficient manners. Capable of building strong customer relationships through rapport and interaction. Having worked with reputed organizations helped to interact with diverse people. Confident, enthusiastic, Self-motivated, self-driven and an eye for innovation and desire to excel.
Hi, I’m
Saniya Yesrab
Analyst
Hyderabad
Summary
Overview
10
years of professional experience
3
Languages
Work History
ADP
Analyst (Wisely Card- EFS)
01.2024 - Current
Job overview
- Company Overview: Wisely card is 100% digital pay with a one-stop-shop solution that streamlines payroll processes and empowers employees
- Serving our Wisely Members (cardholders) with their questions pertaining to the pay card transactions
- Establishing standards of excellence that will help significantly improve the Member experience
- Service oriented: recognize individual customer service needs and provide resolution
- Challenging the status quo and suggest process improvement ideas
- Maneuvering through the initial challenges as a pilot team
- Wisely card is 100% digital pay with a one-stop-shop solution that streamlines payroll processes and empowers employees
ADP
Senior Process Associate (Retirement Service)
01.2022 - 12.2023
Job overview
- End to end Retirement service to the clients
- Small business client support for Retirement plan tied up with custodians
- Specialized focus on backend support: Enrolment of Applications, Bank Account Details, Plan Terminations, Company Profile Change, Credits, Refund, indexes
- End to end call support for the clients
- Out bond support for enrolment applications and Research and Explanation tasks
- Always met the deadlines
- Received R&R for the month of April
- Received R&R for the month of May
- Recognized for Overall Client Satisfaction for May
- Recognized for overall client satisfaction for June
- Recognized for overall client satisfaction for July
- Recognized for overall client satisfaction for August
Synchrony Financials
Senior Representative (Internal Recovery Collections)
01.2021 - 01.2022
Job overview
- Call customers for collections
- Monitor accounts to identify outstanding debts
- Contact customers to ask about their debts
- Process payments
- Update account status record and collection efforts
- Process settlements
- Awarded as 2nd top collector for the month of April 2021
- Recognized for the best Call advocacy for June 2021
- Recognized for the best Call advocacy for October 2021
- Recognized as the Exceptional performer for November 2021
- Recognized as the top collector for the month of November 2021
- Appointed as a SPOC (single point of contact) for Daily knowledge task
- Won a Bright Star Award for taking a quick identification and escalating to the management from a compliance risk and ensuring our customers have the best experience with the organization
St. Andrews
Middle School Teacher
06.2015 - 04.2018
Job overview
- Teaching professional career that is imaginative & includes several artistic-medium to encourage & inspire students
- Offer support & well-disciplined environment to ensure the success of each child
- Catalyst in intellectual growth of pupil through an atmosphere of mutual respect and open communication
- A result oriented professional with 3 years of working experience in the field of Teaching and Educational Assessment
- Ability to recognize & nurture the creative potential of each student through interesting & innovative teaching methods
- Ability to foster healthy learning atmosphere in class
- Ability to enthuse discipline in students by developing their interest in lectures
Education
Madina Group Of Institutions / Global College Of Education
B-Ed
University Overview
Osmania University/Vanitha College
MA
University Overview
Osmania University/Loyala Academy
BA
University Overview
R.G.R. Siddhanti Degree College
Higher Secondary
University Overview
Mount Carmel High School
High School
University Overview
Skills
Business growth and retention
Additional Information
Additional Information
Participated in workshop on 'Liberty & Justice for all' - The Challenges of Nation-Building in United States History held at OUCIP., Participated as an Anchor in the seminar on 'Awareness on Handloom Mark', held at SNVMV., Presented a paper at 'LITERATI', a one-day student seminar, held at Loyola Academy.Personal Information
Personal Information
Gender: FemaleReligioncaste
Religioncaste
Islam/MuslimTimeline
Analyst (Wisely Card- EFS)
ADP
01.2024 - Current
Senior Process Associate (Retirement Service)
ADP
01.2022 - 12.2023
Senior Representative (Internal Recovery Collections)
Synchrony Financials
01.2021 - 01.2022
Middle School Teacher
St. Andrews
06.2015 - 04.2018
Madina Group Of Institutions / Global College Of Education
B-Ed
Osmania University/Vanitha College
MA
Osmania University/Loyala Academy
BA
R.G.R. Siddhanti Degree College
Higher Secondary
Mount Carmel High School
High School
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