SANJAI KUMAR.L
Chennai
Summary
Dynamic Senior Customer Support Officer at CMA CGM GBSI, adept at problem-solving and optimizing logistics operations. Enhanced compliance and accuracy through automation, while effectively managing critical issues. Proficient in CRM software and MS Office, driving operational efficiency and stakeholder engagement in fast-paced environments. Passionate about delivering exceptional customer experiences.
Overview
9
9
years of professional experience
Work History
Senior Customer Support Officer
CMA CGM GBSI
10.2022 - 08.2025
- Leveraged CRM software to manage incorrect order cases and track resolution progress.
- Documented and analyzed damage claims, identifying recurring packaging and carrier issues.
- Specialized in logistics and eCommerce operations, focusing on import and booking processes.
- Utilized CMA CGM digital platforms, including LARA, for enhanced operational efficiency.
- Resolved critical issues while managing queues to support business continuity.
- Facilitated structured reporting and stakeholder engagement for better communication.
- Optimized global supply chain operations through cross-regional agency coordination.
- Integrated automation solutions to improve compliance, accuracy, and reduce documentation lead times.
Apprentice
Renault Nissan Automotive INDIA Pvt Ltd
05.2020 - 12.2020
- Completed day-to-day duties accurately and efficiently.
- Collaborated with management to address all major risks.
Trainee
Power Tech Solutions
12.2019 - 03.2020
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
Trainee
KAMAI Elevators
06.2016 - 07.2016
- Experience using hand and power tools to replace and repair parts.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Learned new materials, processes, and programs quickly.
Education
Bachelor of Technology -
Ponnaiyah Ramajayam Institute of Science And Technology
Tamil Nadu01.2020
HSC -
Velammal Matriculation Higher Secondary School
Mogappair East01.2016
SSCL -
Velammal Matriculation Higher Secondary School
Mogappair East, Chennai01.2014
Skills
SOFT SKILLS:
- Problem-Solving
- Transportation Knowledge
- Time Management
- Communication
- Marketing and Automation
IT SKILLS:
- Operating systems (Windows, Android, iOS)
- Excellence in MS Office (Excel, Word, PowerPoint, Teams)
- Logistics—exports, imports, e-commerce, and bookings
Language
Tamil
First Language
English
Upper Intermediate (B2)
B2
Telugu
Intermediate (B1)
B1
Personal Declaration:
Date of birth: 09/11/1997
Nationality: Indian
Address: 158/A Astris Apartment, S1, 6th Street,
Korattur, Chennai-600080
Timeline
Senior Customer Support Officer
CMA CGM GBSI
10.2022 - 08.2025
Apprentice
Renault Nissan Automotive INDIA Pvt Ltd
05.2020 - 12.2020
Trainee
Power Tech Solutions
12.2019 - 03.2020
Trainee
KAMAI Elevators
06.2016 - 07.2016
Bachelor of Technology -
Ponnaiyah Ramajayam Institute of Science And Technology
HSC -
Velammal Matriculation Higher Secondary School
SSCL -
Velammal Matriculation Higher Secondary School
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