Gomathy Sanjana

Project Name: CSM Coral
Client Name: Roche
Role : CSM Tech Lead, Senior Developer
Team Size: 5

• Conducted technical design workshops, gathered client requirements and transformed them into user stories.
• Worked on CSM implementation that includes Case Management, CSM Configurable workspace, End User Portal, Virtual Agent, Knowledge Management, Survey Management and Reporting
• Involved in Solution designing, Architectural discussions and technical & solution architecture documentation.
  

Project Name: GATE - Helios(NAMCSR, NAMEDU)

Client Name: Siemens Healthineers

Role: Senior Developer, Release Manager

Team Size: 3

• Implemented CSM Agent workspace.
• Migrated the functionalities in SAP to SN using Import Set API.
• Worked on developing Script Includes, Business Rules, Email notifications, Client Scripts, UI policies & UI Actions to fulfill the customer requirements.
• Involved in Solution designing and Architectural discussions.
• Leading the team and supporting them in developing solutions.
• Mentoring the Juniors and enabling them to follow best practices.
• Responsible for code movement to PROD(releases) and Peer reviews.

Project Name: GATE - CSDM Implementation

Client Name: Siemens Healthineers

Role : Lead Developer, Release Manager

Team Size: 3

• Worked on initial analysis as per the CSDM model and prepared client specific data model.
• Implemented Data structure for Asset, CI, User, contact & Location objects as per the Data model.
• Integrated SAP and SN using import set APIs to populate data in the implemented objects.
• Involved in Solution designing and Architecture discussions.
• Hosted team meetings and mentored Juniors.
• Responsible for Peer review, Release Management and Upgrade activities.

Project Name: ESM DevOps

Client Name: SwissRe

Role: Platform Administrator, DevOps Engineer

Team Size: 8

• Maintaining all SN Instances.
• Responsible for Instance performance which includes monitoring of nodes, Mid servers, System logs, Transactions, Table growth, etc., and availability of all the instances.
• Investigating, Troubleshooting, Restoring services and resolving incidents which are affecting user/platform without/with minimal impact to end users. Worked on problem management, delivering detailed RCA as per the SLA.
• Admin support during Major, minor releases and platform upgrades, Clones, Daily Deployments and coordinating with SN vendor.
• Responsible for Instance Security which includes Instance Hardening, security best practices.
• Responsible for Integrations including Mid Server configurations, Data Sources and maintaining REST & SOAP APIs.
• Worked on various service-now components like client scripts, business rules, UI policies, UI actions, Script includes, Email notifications, Events, Scheduled Jobs/reports, SLA definitions, Flow designer, PA & Integration Hub