Sanjana Avinash Gadage
Pune
Summary
Dynamic professional with a proven ability to connect with diverse individuals and foster collaborative environments. Motivated and quick to adapt, consistently delivering results that contribute to organizational success. Committed to leveraging knowledge and skills for mutual growth and development.
Overview
8
8
years of professional experience
Work History
Admin Assistant cum receptionist
UKG (Impression)
Pune
01.2021 - Current
- Coordinate cleanliness, maintenance, and front office standards across daily operations.
- Address client complaints with timely responses to protect service reputation.
- Approve Excel, Word, and PDF documentation to maintain accurate reporting.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Supported office operations by taking on ad-hoc clerical duties.
- Developed and implemented new administrative systems, improving efficiency and productivity across the team.
Internship
Orritel Hotel
09.2023 - 04.2025
- Improved guest stays by handling room bookings and keeping billing accurate.
Reduced billing issues by processing charges and correcting discrepancies promptly.
Increased guest satisfaction by resolving complaints through clear follow-up actions.
Strengthened arrival experience by arranging guest transportation with reliable timings.
Boosted banquet and restaurant take-up by introducing menu options clearly.
Raised event and dining satisfaction by booking banquets and restaurants correctly. - Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Met schedule using excellent planning and coordination skills.
- Developed team communications and information for meetings.
- Developed excellent working knowledge of industry trends and improvements in processes.
Customer Service Executive
Chatrapati Shivaji Maharaj Airport Mumbai
01.2018 - 01.2021
- Resolved customer complaints with professionalism, efficiently addressing issues to enhance guest satisfaction.
- Handled guest inquiries, verified tickets, and checked luggage to ensure seamless front-office operations.
- Prepared daily reports, maintained accurate records, and coordinated operational activities to support overall efficiency.
Education
B.com - Pursuing
Ratnai Mahavidhyalay
06-2026
Diploma in Hospitality - business management
IIBM Collage of Business and Hospitality management
01-2021
SSC -
K.T.E.S English medium school
Skills
- Office administration
- Administrative skills
- Organisational skills
- Process improvement
- Effective communication
- Team collaboration
- Problem-solving expertise
- Proactive work ethic
- Work commitment
- Rapid learner
- Strong integrity
Languages
Marathi
Hindi
English
Custom
I hereby declare that the above-mentioned information is genuine and true to the best of my knowledge.
Timeline
Internship
Orritel Hotel
09.2023 - 04.2025
Admin Assistant cum receptionist
UKG (Impression)
01.2021 - Current
Customer Service Executive
Chatrapati Shivaji Maharaj Airport Mumbai
01.2018 - 01.2021
B.com - Pursuing
Ratnai Mahavidhyalay
Diploma in Hospitality - business management
IIBM Collage of Business and Hospitality management
SSC -
K.T.E.S English medium school