Dancing
KT Problem Solving Learning Path
01-2022
Hi, I’m
Sanjana B
Associate Technical Engineer At VMware
Bangalore
Summary
A learning enthusiast looking for a challenging position to apply my thoughts effectively and efficiently to grow, excel and succeed. Seeking a role that provides self-development and exclusive learning opportunities to achieve organizational as well as personal goals.
Skilled and flexible Technical Support Engineer with a broad base of experience in technical support and operations delivering high levels of customer satisfaction.
Work History
VMware Software India Pvt. Ltd.Bangalore
Associate Technical Support Engineer-VMC on AWS
07.2019 - Current
Job overview
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Actively involved in troubleshooting major and complex install/Upgrade/Migrate issue for customer environments.
- Collaborated with tech leads to resolve complex issues with VMC environments.
- Served as primary point of contact for support relating to owned solutions and products.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to decisively discern and enact corrections.
Education
BITS PilaniPilani
High School Diploma
06.2021 - Current
University Overview
- Continuing education in MBA- Business Analytics
Great LakesBangalore
11.2020 - 12.2021
University Overview
- Post Graduate Program in Cloud Computing
REVA UniversityBangalore
06.2015 - 05.2019
University Overview
- BE in Computer Science and Engineering
Skills
Virtualization
VSphere On-Premises: Customer Service, Customer Experience, Customer Relations, Management, Leadership
VMC on AWS: Technical Issue Analysis, Technical Documents Comprehension, Customer Service Expert
NSX- T: Basic Install, Configure and Upgrade
Technical communication
Understanding of confidentiality laws
Cloud-based Application Support
Certification
VMware vSphere 6.7 Foundations 2019
Interests
Jewelry Making
Crafts
Accomplishments
- Created Knowledge Base (Articles).
- Mentored New College Graduates
Timeline
BITS Pilani
High School Diploma
06.2021 - Current
Post Graduate Program in Cloud Computing
03-2021
Digital Certificate in Cloud Architect-Solutions Architect
02-2021
Great Lakes
11.2020 - 12.2021
VMware Certified Professional – Data Center Virtualization 2019
12-2019
VMware Cloud on AWS – Software Defined Data Center 2019
12-2019
VMware vSphere 6.7 Foundations 2019
10-2019
Associate Technical Support Engineer-VMC on AWS
VMware Software India Pvt. Ltd.
07.2019 - Current
REVA University
06.2015 - 05.2019