Summary
Overview
Work History
Education
Skills
Accomplishments
Passions
Languages
Certification
Timeline
Generic
SANJANA DETHE

SANJANA DETHE

Process Expert
Pune

Summary

Have a strong ability to identify problems and implement innovative solutions quickly. I am extremely passionate about the work I do, and I bring this energy to every task I undertake. Also, I constantly seek opportunities to improve my expertise and apply that knowledge to my work.

Overview

9
9
years of professional experience
15
15
years of post-secondary education
1
1
Certification

Work History

Process Expert

Maersk Global Services Pune
9 2021 - Current
  • Working as a Process Expert for Accounts Payable team in SCM department.
  • Creating purchase order,sales order, handling disputes from carrier and making on time payments.
  • Crosschecking 2-way and 3-way match for accounts payments of our carriers.
  • Have good knowledge of advanced excel formulas and shortcuts, powerpoint , word etc.
  • I work on various Tcode of SAP (System Application Product) eg: GTOTC28 Purchase Requisitioning, ME2k- PO by accounts Assignmnet, MIGO Goods Receipt , VA02Change Sales Order, ME22n-Change Purchase Order, ME2n-Purchasing Document, ZAPMOTIIL Incoming Invoice Ledger,VF01 Create Billing Document etc
  • I create PO Purchase Order and SO Sales order with the use of SAP appllicaton System Application Product), Charge Communication Tool, MYDamco and Damco Vendor Query Tracker . This task is done after the invoicing part is completed with the carrier invoices.
  • Have knowledge about macros, power bi dashborads, power query , pivot table, conditional formatting, Vlookp, Hlookup, Xlookup etc.
  • Working for various carriers like: MSC, CMA, Hapag Lloyd, ONE and manages their disputes.
  • Conducting process updates meetings if requires and ensuring that the team adhere to the given updates in their production.
  • Working closely on process improvement by creating new strategies
  • Key Achievements: Received personal commendation from higher management for direct contribution towards the company's growth and on time payment to carriers (P2P).

Analyst

Principal Global Services Pune
05.2020 - 04.2021
  • Working on Mainframe application to check the financial status of the participant, checking detail information about the participant for 401K plan(retirement)
  • Contacting client through salesforce application to resolve the query for participant
  • Obtaining information from internal team CSA before reaching out to client
  • Working on Money In process which includes various subtypes like: DC New Entrant, Beneficiary, Contribution, Financial and Non-Financial Upload Rollover Multifunctional etc
  • Working on IBPM application to verify the distribution for the participant
  • Worked on Financial request on priority to avoid the unnecessary RETRO's.

Associate

Allstate Solutions PVT LTD Pune
08.2018 - 07.2019
  • Working on various accounts and discussing error related queries from our Ageing file with client
  • Working on reconciliation process on different kind of accounts of the team like: 30s2211, 36s2211, ALICL
  • Preparing Daily, Admin and Monthly accounts on daily basis as i took the entire ownership of maintaing these critical accounts
  • Working on various application like SAP System Application Product), Output Manager, BI Launch PAD, Mainframe, Outlook etc
  • Trained on multiple accounts to work as a backup whenever it is necessary.

Senior Customer Care Executive

Capita India PVT LTD Pune
02.2016 - 07.2018
  • Resolving clients query for parcel delivery through email using CRM Application
  • Working on CRM Customer Relationship Management), Outlook, Avaya, Pulse to make our work more efficient
  • Working on client emails and help them to resolve their customer query as they contact us on behalf of their customers
  • Giving first time resolution(FTR) to their query related to tracking of the parcel, chasing delivery, disputing delivery and other queries
  • Giving process update to the entire client emails team in the process huddle
  • Handled entire new joiner batch as a supervisor and worked as a floor support to make them eligible for process production.

Education

Bachelor of Commerce -

NESS WADIA COLLEGE OF COMMERCE, UNIVERSTITY OF PUNE
04.2001 - 04.2016

Skills

Advanced Microsoft Excel

Accomplishments

  • Earned Going Extra Mile Award for the month of Dec'23 in Maersk RNR Event.
  • Organized Flash Mob for Maersk Biggest Rainbow Container Event in Pune at Decathlon Wagholi.
  • Earned appreciation from top level manager's and new team members for delivering the best training on PO creation and process flow.
  • Organized ZUMBA EVENT for Allstate's Pvt Ltd huge event WALKATHON in SP Infocity, Phursungi.
  • Earned Star of the Year Award in Capita for giving top notch customer service and supporting for overtime for the entire quarter.

Passions

  • Dancing
  • Swimming
  • Driving

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)

Certification

Business Intelligence using Power BI

Timeline

Business Intelligence using Power BI

01-2024

Analyst

Principal Global Services Pune
05.2020 - 04.2021

Associate

Allstate Solutions PVT LTD Pune
08.2018 - 07.2019

Senior Customer Care Executive

Capita India PVT LTD Pune
02.2016 - 07.2018

Bachelor of Commerce -

NESS WADIA COLLEGE OF COMMERCE, UNIVERSTITY OF PUNE
04.2001 - 04.2016

Process Expert

Maersk Global Services Pune
9 2021 - Current

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SANJANA DETHEProcess Expert