SANJANA DETHE
Process Expert
Pune
Summary
Have a strong ability to identify problems and implement innovative solutions quickly. I am extremely passionate about the work I do, and I bring this energy to every task I undertake. Also, I constantly seek opportunities to improve my expertise and apply that knowledge to my work.
Overview
9
9
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work History
Process Expert
Maersk Global Services Pune
9 2021 - Current
- Working as a Process Expert for Accounts Payable team in SCM department.
- Creating purchase order,sales order, handling disputes from carrier and making on time payments.
- Crosschecking 2-way and 3-way match for accounts payments of our carriers.
- Have good knowledge of advanced excel formulas and shortcuts, powerpoint , word etc.
- I work on various Tcode of SAP (System Application Product) eg: GTOTC28 Purchase Requisitioning, ME2k- PO by accounts Assignmnet, MIGO Goods Receipt , VA02Change Sales Order, ME22n-Change Purchase Order, ME2n-Purchasing Document, ZAPMOTIIL Incoming Invoice Ledger,VF01 Create Billing Document etc
- I create PO Purchase Order and SO Sales order with the use of SAP appllicaton System Application Product), Charge Communication Tool, MYDamco and Damco Vendor Query Tracker . This task is done after the invoicing part is completed with the carrier invoices.
- Have knowledge about macros, power bi dashborads, power query , pivot table, conditional formatting, Vlookp, Hlookup, Xlookup etc.
- Working for various carriers like: MSC, CMA, Hapag Lloyd, ONE and manages their disputes.
- Conducting process updates meetings if requires and ensuring that the team adhere to the given updates in their production.
- Working closely on process improvement by creating new strategies
- Key Achievements: Received personal commendation from higher management for direct contribution towards the company's growth and on time payment to carriers (P2P).
Analyst
Principal Global Services Pune
05.2020 - 04.2021
- Working on Mainframe application to check the financial status of the participant, checking detail information about the participant for 401K plan(retirement)
- Contacting client through salesforce application to resolve the query for participant
- Obtaining information from internal team CSA before reaching out to client
- Working on Money In process which includes various subtypes like: DC New Entrant, Beneficiary, Contribution, Financial and Non-Financial Upload Rollover Multifunctional etc
- Working on IBPM application to verify the distribution for the participant
- Worked on Financial request on priority to avoid the unnecessary RETRO's.
Associate
Allstate Solutions PVT LTD Pune
08.2018 - 07.2019
- Working on various accounts and discussing error related queries from our Ageing file with client
- Working on reconciliation process on different kind of accounts of the team like: 30s2211, 36s2211, ALICL
- Preparing Daily, Admin and Monthly accounts on daily basis as i took the entire ownership of maintaing these critical accounts
- Working on various application like SAP System Application Product), Output Manager, BI Launch PAD, Mainframe, Outlook etc
- Trained on multiple accounts to work as a backup whenever it is necessary.
Senior Customer Care Executive
Capita India PVT LTD Pune
02.2016 - 07.2018
- Resolving clients query for parcel delivery through email using CRM Application
- Working on CRM Customer Relationship Management), Outlook, Avaya, Pulse to make our work more efficient
- Working on client emails and help them to resolve their customer query as they contact us on behalf of their customers
- Giving first time resolution(FTR) to their query related to tracking of the parcel, chasing delivery, disputing delivery and other queries
- Giving process update to the entire client emails team in the process huddle
- Handled entire new joiner batch as a supervisor and worked as a floor support to make them eligible for process production.
Education
Bachelor of Commerce -
NESS WADIA COLLEGE OF COMMERCE, UNIVERSTITY OF PUNE
04.2001 - 04.2016
Skills
Advanced Microsoft Excel
Accomplishments
- Earned Going Extra Mile Award for the month of Dec'23 in Maersk RNR Event.
- Organized Flash Mob for Maersk Biggest Rainbow Container Event in Pune at Decathlon Wagholi.
- Earned appreciation from top level manager's and new team members for delivering the best training on PO creation and process flow.
- Organized ZUMBA EVENT for Allstate's Pvt Ltd huge event WALKATHON in SP Infocity, Phursungi.
- Earned Star of the Year Award in Capita for giving top notch customer service and supporting for overtime for the entire quarter.
Passions
- Dancing
- Swimming
- Driving
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Certification
Business Intelligence using Power BI
Timeline
Business Intelligence using Power BI
01-2024
Analyst
Principal Global Services Pune
05.2020 - 04.2021
Associate
Allstate Solutions PVT LTD Pune
08.2018 - 07.2019
Senior Customer Care Executive
Capita India PVT LTD Pune
02.2016 - 07.2018
Bachelor of Commerce -
NESS WADIA COLLEGE OF COMMERCE, UNIVERSTITY OF PUNE
04.2001 - 04.2016
Process Expert
Maersk Global Services Pune
9 2021 - Current
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