SANJANA DETHE
Process Expert
Pune
Summary
Have a strong ability to identify problems and implement innovative solutions quickly. I am extremely passionate about the work I do, and I bring this energy to every task I undertake. Also, I constantly seek opportunities to improve my expertise and apply that knowledge to my work.
Overview
1
1
Certificate
15
15
years of post-secondary education
10
10
years of professional experience
Work History
Process Expert
Maersk Global Services Pune
9 2021 - Current
- Working as a Process Expert for Accounts Payable team in SCM department.
- Creating purchase order,sales order, handling disputes from carrier and making on time payments.
- Crosschecking 2-way and 3-way match for accounts payments of our carriers.
- Have good knowledge of advanced excel formulas and shortcuts, powerpoint , word etc.
- I work on various Tcode of SAP (System Application Product) eg: GTOTC28 Purchase Requisitioning, ME2k- PO by accounts Assignmnet, MIGO Goods Receipt , VA02Change Sales Order, ME22n-Change Purchase Order, ME2n-Purchasing Document, ZAPMOTIIL Incoming Invoice Ledger,VF01 Create Billing Document etc
- I create PO Purchase Order and SO Sales order with the use of SAP appllicaton System Application Product), Charge Communication Tool, MYDamco and Damco Vendor Query Tracker . This task is done after the invoicing part is completed with the carrier invoices.
- Have knowledge about macros, power bi dashborads, power query , pivot table, conditional formatting, Vlookp, Hlookup, Xlookup etc.
- Working for various carriers like: MSC, CMA, Hapag Lloyd, ONE and manages their disputes.
- Conducting process updates meetings if requires and ensuring that the team adhere to the given updates in their production.
- Working closely on process improvement by creating new strategies
- Key Achievements: Received personal commendation from higher management for direct contribution towards the company's growth and on time payment to carriers (P2P).
Analyst
Principal Global Services Pune
05.2020 - 04.2021
- Working on Mainframe application to check the financial status of the participant, checking detail information about the participant for 401K plan(retirement)
- Contacting client through salesforce application to resolve the query for participant
- Obtaining information from internal team CSA before reaching out to client
- Working on Money In process which includes various subtypes like: DC New Entrant, Beneficiary, Contribution, Financial and Non-Financial Upload Rollover Multifunctional etc
- Working on IBPM application to verify the distribution for the participant
- Worked on Financial request on priority to avoid the unnecessary RETRO's.
Associate
Allstate Solutions PVT LTD Pune
08.2018 - 07.2019
- Working on various accounts and discussing error related queries from our Ageing file with client
- Working on reconciliation process on different kind of accounts of the team like: 30s2211, 36s2211, ALICL
- Preparing Daily, Admin and Monthly accounts on daily basis as i took the entire ownership of maintaing these critical accounts
- Working on various application like SAP System Application Product), Output Manager, BI Launch PAD, Mainframe, Outlook etc
- Trained on multiple accounts to work as a backup whenever it is necessary.
Senior Customer Care Executive
Capita India PVT LTD Pune
02.2016 - 07.2018
- Resolving clients query for parcel delivery through email using CRM Application
- Working on CRM Customer Relationship Management), Outlook, Avaya, Pulse to make our work more efficient
- Working on client emails and help them to resolve their customer query as they contact us on behalf of their customers
- Giving first time resolution(FTR) to their query related to tracking of the parcel, chasing delivery, disputing delivery and other queries
- Giving process update to the entire client emails team in the process huddle
- Handled entire new joiner batch as a supervisor and worked as a floor support to make them eligible for process production.
Education
Bachelor of Commerce -
NESS WADIA COLLEGE OF COMMERCE, UNIVERSTITY OF PUNE
04.2001 - 04.2016
Skills
Advanced Microsoft Excel
Power BI – Dashboards
Service Level Agreement – SLA
People Management
Typing 40 WPM (govt certified)
SAP – System Application Product)
Team Management
Customer Experience
Quick Learner
Self-Control
Dealing with ambiguity
Building Trust
Self-Motivating
Accomplishments
- Earned Going Extra Mile Award for the month of Dec'23 in Maersk RNR Event.
- Organized Flash Mob for Maersk Biggest Rainbow Container Event in Pune at Decathlon Wagholi.
- Earned appreciation from top level manager's and new team members for delivering the best training on PO creation and process flow.
- Organized ZUMBA EVENT for Allstate's Pvt Ltd huge event WALKATHON in SP Infocity, Phursungi.
- Earned Star of the Year Award in Capita for giving top notch customer service and supporting for overtime for the entire quarter.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Certification
Business Intelligence using Power BI
Timeline
Business Intelligence using Power BI
01-2024
Analyst
Principal Global Services Pune
05.2020 - 04.2021
Associate
Allstate Solutions PVT LTD Pune
08.2018 - 07.2019
Senior Customer Care Executive
Capita India PVT LTD Pune
02.2016 - 07.2018
Bachelor of Commerce -
NESS WADIA COLLEGE OF COMMERCE, UNIVERSTITY OF PUNE
04.2001 - 04.2016
Process Expert
Maersk Global Services Pune
9 2021 - Current
Passions
- Dancing
- Swimming
- Driving