Sanjana Gupte
Product Manager
Dahisar
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
6102
6102
years of post-secondary education
3
3
Languages
Work History
Product Manager- Deputy Manager
Kotak Mahindra Bank
04.2024 - Current
- Spearheaded the design and execution of innovative strategies to boost product penetration and digital adoption
- Translated business objectives into actionable user stories, functional specifications, and system requirements, ensuring alignment with strategic goals
- Collaborated with IT, development, and QA teams to identify, track, and resolve system bugs, improving feature stability and performance
- Led cross-functional sprints and worked in Agile frameworks to roll out new features and process improvements
- Built and maintained performance dashboards using Excel and internal BI tools, supporting data-driven product decisions
- Conducted UAT (User Acceptance Testing) and coordinated feedback loops between stakeholders and technical teams
- Delivered monthly training sessions, created process walkthroughs, and resolved end-user queries to ensure smooth adoption of new systems
- Partnered with Legal, Compliance, and Audit teams to ensure product features and documentation adhered to regulatory standards
- Oversaw the system integration of backend enhancements with customer-facing platforms to ensure a seamless user experience
- Maintained comprehensive technical documentation and standard operating procedures for internal and audit purposes
Relationship Manager- Deputy Manager
Kotak Mahindra Bank
05.2023 - 03.2024
- Responsible for maintaining customer relationships and enhancing credit utilization post Disbursement
- Monitoring of compliance activities for existing clients relating to monthly and quarterly Submission of reports, timely repayment of EMI, and other compliance with other issues
- Interaction with credit, valuation, treasury, legal, export, compliance, legal, and disbursement teams to solve issues or obstacles
Loan Processing- Officer
Cosmos Co-Operative Bank
08.2021 - 05.2023
- Handled over-the-counter loan queries
- Analyzing customer eligibility
- Liaising with the legal department for compliance
- Loan Disbursement
Customer Experience- Associate
The Souled Store
03.2021 - 07.2021
- Handled customer queries on calls
- Handled irate customer and solved their issues
Junior Officer
Saraswat Bank
06.2020 - 11.2020
- Facilitated account opening for customers
- Recorded daily transactions
- Effected Internal cheque transfers, NEFT, RTGS, Pay orders, DD
- Issued debit cards, credit cards and cheque book
Value Banker
ICICI Bank
10.2018 - 11.2019
- Effected cash, receivables and payable management
- Recorded daily transactions in Finacle
- Provided after-sales services to customers
- Assisted in Branch Audit
- Facilitating issuance of Forex cards and remittance
Education
MBA - Finance
Welingkar Institute of Management Development & Research
Mumbai, India 04.2001 - 01.2024
M.Com - Finance
Mumbai University
Mumbai, India 04.2001 - 01.2019
Post-Graduation Diploma in Banking Operations - Banking And Finance
NIIT
Mumbai, India01-2018
B.Com - Commerce
Mithibai College
Mumbai, India 04.2001 - 01.2017
HSC - Commerce
Mithibai College
Mumbai, India01-2014
SSC -
Children's Academy
Mumbai, India01-2012
Skills
Project planning
Product development
MS Office
Flexible team participation
Client relationship management
Extra Curricular Activities
Entrepreneurial venture 'Mousselicious' and blogger Member of organizing team of cultural festival 'Kshitij' Member of Rotract Club 'Kiran'
Personal Information
- Age: 28
- Gender: Female
Timeline
Product Manager- Deputy Manager
Kotak Mahindra Bank
04.2024 - Current
Relationship Manager- Deputy Manager
Kotak Mahindra Bank
05.2023 - 03.2024
Loan Processing- Officer
Cosmos Co-Operative Bank
08.2021 - 05.2023
Customer Experience- Associate
The Souled Store
03.2021 - 07.2021
Junior Officer
Saraswat Bank
06.2020 - 11.2020
Value Banker
ICICI Bank
10.2018 - 11.2019
MBA - Finance
Welingkar Institute of Management Development & Research
04.2001 - 01.2024
M.Com - Finance
Mumbai University
04.2001 - 01.2019
B.Com - Commerce
Mithibai College
04.2001 - 01.2017
Post-Graduation Diploma in Banking Operations - Banking And Finance
NIIT
HSC - Commerce
Mithibai College
SSC -
Children's Academy
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