Sanjana Kapaley
Collection Specialist
Nagpur
Summary
Hard-working professional with 6 years of experience in customer service, meeting coordination, finance consulting, and banking solutions. Skilled in supporting client life insurance processes and managing user access by providing and granting secure permissions through Identity and Access Management (IAM) tools, including One Identity. Seeking to leverage my skills and experience to contribute effectively in a Manager role within your organization.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Specialist
UPS Logistics PVT LTD
07.2025 - Current
- Managed Accounts Receivable (AR) portfolio to ensure timely collection of outstanding balances.
- Handled billing discrepancies and payment issues, working cross-functionally with internal teams to resolve disputes.
- Conducted regular customer contact via email, phone, and meetings to follow up on overdue invoices and negotiate payment terms.
- Processed and tracked cash applications, ensuring accurate allocation of incoming payments and resolving unapplied cash.
- Maintained strong customer relationships while enforcing company policies and achieving collection targets.
- Generated and analyzed aging reports, DSO (Days Sales Outstanding), and collection forecasts for management review.
Senior Technical Process Executive
INFOSYS
08.2022 - 07.2025
- Identity & Access Management
- Incident Response
- Handling escalations
- Processing the exceptional requests
- Verifying provided accesses
- Monitoring the SLAs
- Working on the recertifications requests.
- Working on Mainframe applications
- Troubleshooting of user banking issue.
- Responsible for working on audit requests.
- Responsible for making the Root Cause Analysis (RCA) for the escalations that we handle.
- Documenting and maintaining records of troubleshooting
processes. - We handle 130+ applications and manage all queues/mailboxes to avoid SLA breaches.
- Woking on the requests for Creation, amend, delete.
- We use our inhouse tool dbAccessgate which is a One Identity Management and dbSRS tool
Relationship Officer
STAR UNION DAI-ICHI LIFE INSURANCE
12.2021 - 07.2022
- Converting Customers
- Insurance Docuamentation
- Claim settlement process
- Customer Queries
Value Banker
ICICI BANK
05.2019 - 09.2021
- Work related to Banking Operations and Marketing
- Customer Handling
- Customer Services
- Customers Queries
- Banking transactions
- Processing Loan cases
- Single point of contact for all gold loan related queries
- Use to attend the Banking audit
- Product cross selling
Intern
PEENAK SOLUTIONS
05.2018 - 06.2018
- Internship in digital marketing in Peenak Solutions
Tele-Sales Executive
HDB Financial Servives
10.2016 - 01.2017
- Calling Customers and processing loan cases
Education
Master of Business Administration -
G H Raisoni Institute of Management & Research
01.2019
Bachelor of Business Administration - undefined
Prema College of Commerce
01.2015
H.S.C - undefined
Prema Junior College
01.2012
S.S.C - undefined
New English High School
01.2010
Skills
- Application coordination
- Market analysis
- Human Resource
- Finance Analyst
- Financial History Review
- Client Counseling
Certification
Identity and Access Management (IAM)
Interests
Photography, Cooking, Creating Youtube Videos
Timeline
Specialist
UPS Logistics PVT LTD
07.2025 - Current
Senior Technical Process Executive
INFOSYS
08.2022 - 07.2025
Relationship Officer
STAR UNION DAI-ICHI LIFE INSURANCE
12.2021 - 07.2022
Value Banker
ICICI BANK
05.2019 - 09.2021
Intern
PEENAK SOLUTIONS
05.2018 - 06.2018
Tele-Sales Executive
HDB Financial Servives
10.2016 - 01.2017
Bachelor of Business Administration - undefined
Prema College of Commerce
H.S.C - undefined
Prema Junior College
S.S.C - undefined
New English High School
Master of Business Administration -
G H Raisoni Institute of Management & Research