Summary
Overview
Work History
Education
Skills
Core Competencies/Skills
Certification
Timeline
Generic
Sanjana Karkera

Sanjana Karkera

Project Manager
Bangalore

Summary

PROFESSIONAL SYNOPSIS

Currently working as a Project Manager, with more than 13 years of hands-on experience in software development and web technologies to support enterprise accounts. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience
3
3
years of post-secondary education
7
7
Certifications

Work History

Interim Team Lead

Cisco
Bangalore
09.2022 - Current
  • Leading team of Customer Project Managers that work on Networking/Onboarding projects for India/ASEAN Theater
  • Conduct training and mentored team members to promote productivity and commitment to friendly service.
  • Current maintaining a 100% CSAT for my team
  • Devised and implemented processes and procedures to streamline operations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

Project Manager- Client Services

Cisco
Bangslore
05.2021 - Current
  • Leads and executes service adoption engagements for Cisco Technical Service for Cisco customers.
  • Working directly with Cisco Clients to provide On boarding experience for Enterprise agreements and licensing set up.
  • Defined cloud architecture for both hybrid and non-hybrid cloud solutions.
  • Identified plans and resources required to meet project goals and objectives.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Working with Sales to close on incoming deals on service agreement platform
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Technical Account Manager

Verizon
Bangalore
01.2016 - 10.2020
  • Engaged in tool and process improvements to streamline customer success activities and services.
  • Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Used Salesforce ticketing systems to manage and process support actions and requests.
  • Developed and executed solutions to customer needs and drivers through hands-on engagement.
  • Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.

Sr Business Analyst

Verizon Data Services
Bangalore
07.2018 - 12.2019
  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
  • Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
  • Documented business processes and analyzed procedures to align with changing business needs.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.

Vendor Manager

Yahoo
Bangalore
01.2016 - 07.2018
  • Managed vendor performance to maximize profitability and achieve financial objectives.
  • Assessed areas of service concern and developed improvement plans.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Coordinate internal resources and third parties/vendors for flawless execution of projects Foster vendor relationship and manage day-to-day operations, filling many roles to support team to deliver SLA and best in class customer satisfaction, Resolution rate and NPS
  • Conduct business reviews and govern performance of site.
  • Assess effectiveness of procurement and vendor management process through reporting, highlighting issues and proposing solutions
  • Measure project performance using appropriate tools and techniques

Sr Web Engineer

Yahoo
Bangalore
02.2011 - 12.2015
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Reviewed all customer inquiries to understand project scope while managing internal delivery mechanisms.
  • Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Responsible for gathering, structuring, analyzing and reporting on web performance and marketing channels.
  • Helping partners and Merchants in E-Commerce expansion by building strategies and implementing.
  • Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes

Product Support Specialist

Accenture
bangalore
02.2009 - 10.2009
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Education

Bachelor of Computer Applications -

SDM College of Business Management
Mangalore
04.2006 - 04.2009

Skills

Project management

undefined

Core Competencies/Skills

  • Ability to adjust and adopt the dynamic & fast-paced business environment with ease.
  • An Individual contributor with strong Inter-Personal Skills, Business Sense, Customer Focus with
    Influencing & Motivating ability.
  • A confident communicator, dedicated, hardworking and self-motivated team player.
  • Ability to maintain good customer relationship in terms of driving the high value deals & negotiations.
  • Strong knowledge of relevant Cloud offerings (Platform & Infra as a Service) and Technology Software Solutions.


Certification

Certified digital Marketing and SEO- Web Marketing Acadamey

Timeline

Interim Team Lead

Cisco
09.2022 - Current

Project Manager- Client Services

Cisco
05.2021 - Current

Sr Business Analyst

Verizon Data Services
07.2018 - 12.2019

Technical Account Manager

Verizon
01.2016 - 10.2020

Vendor Manager

Yahoo
01.2016 - 07.2018

Sr Web Engineer

Yahoo
02.2011 - 12.2015

Product Support Specialist

Accenture
02.2009 - 10.2009

Bachelor of Computer Applications -

SDM College of Business Management
04.2006 - 04.2009

Similar Profiles

CREATE PROFILE
Sanjana KarkeraProject Manager