SANJANA KURMY
Navi Mumbai
Summary
Business Analyst with 5+ years of experience in SAP-driven operations, requirement gathering, process optimization, and stakeholder coordination. Experienced in documentation, UAT support, KPI reporting, and delivering efficient, compliant business solutions.
Overview
5
5
years of professional experience
Work History
Senior Business Analyst - Business Operations
Enel X Global Business Group
Mumbai
03.2025 - 11.2025
- Led requirement analysis and documented standardized SOPs to improve operational efficiency and compliance.
- Designed and delivered operational KPI dashboards and MIS reports to support performance tracking and management decision-making.
- Coordinated cross-functional teams to ensure timely execution of workflows and client deliverables.
- Performed process gap analysis and implemented enhancements to reduce turnaround time and operational inefficiencies.
- Supported UAT cycles by validating business rules, tracking defects, and documenting test results.
- Managed stakeholder communication, governance discussions, and escalation handling.
- Trained new team members, improving productivity and quality adherence.
Business Analyst - Business Operations
Enel X Global Business Group
Mumbai
06.2022 - 02.2025
- Gathered and analyzed business requirements and translated them into functional documentation.
- Supported SAP-driven operational processes, ensuring data accuracy and compliance.
- Developed KPI and MIS reports to monitor operational performance and SLA adherence.
- Coordinated with internal teams and clients to resolve process issues and improve service delivery.
- Assisted in UAT execution, business validations, and change impact analysis.
Mortgage Loan Processor (SAP Operations)
Sutherland Global Services
Mumbai
12.2020 - 05.2022
- Processed and validated US mortgage loan documentation using SAP workflows.
- Coordinated with underwriting, finance, and compliance teams to resolve discrepancies.
- Improved documentation accuracy through structured validation checkpoints.
- Supported audits and regulatory reporting for US housing lending processes.
Education
B.Com - Commerce
ICL Jhunjhunwala College
Mumbai01.2022
MBA - Business Management
NMIMS University
Mumbai01.2025
Skills
- Requirement gathering and documentation
- Business requirement documentation (BRD)
- Functional specification documentation (FSD)
- Standard operating procedures (SOP)
- Process mapping
- Gap analysis
- Project coordination
- Defect tracking and user acceptance testing (UAT)
- Compliance and service level agreement (SLA) monitoring
- KPI and management information system (MIS) reporting
- Dashboard development
- Data validation
- SAP and Power BI proficiency
- Advanced Excel skills
- Power Query expertise
- Customer relationship management (CRM)
- Stakeholder management
- Effective communication
- Workflow optimization
Accomplishments
- TEE Topper - Rank 1 | Entrepreneurship & Venture Capital Management (2025)
- Subject Topper - Rank 2 | Research Methodology (2025)
- TEE Topper - Rank 1 | Cost & Management Accounting (2024)
- Class Topper - Rank 3 | MBA Semester 2 (2024)
- Best Team Player - MBA Project Work
Languages
English
Advanced (C1)
C1
Hindi
Native
Native
Marathi
Proficient (C2)
C2
Timeline
Senior Business Analyst - Business Operations
Enel X Global Business Group
03.2025 - 11.2025
Business Analyst - Business Operations
Enel X Global Business Group
06.2022 - 02.2025
Mortgage Loan Processor (SAP Operations)
Sutherland Global Services
12.2020 - 05.2022
B.Com - Commerce
ICL Jhunjhunwala College
MBA - Business Management
NMIMS University