Sanjana Mangar
Darjeeling
Summary
Experienced customer service professional with 2.5 years in international voice support. Skilled in clear communication, active listening, and managing customer needs across diverse backgrounds. Strong organizational abilities with proven expertise in call handling, email management, and Excel.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SDR
Teamscart Solutions
Hyderabad
05.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Customer Care Executive (Sales & Service)
24/7.AI
01.2022 - 05.2025
- Handled customer queries, resolved issues efficiently, and ensured a smooth support experience
- Resolved customer complaints through effective communication and problem-solving.
- Utilized CRM software to document customer interactions and follow-ups.
- Trained/led 2 batches of customer support representatives starting from the product level education, OJT to the first 30 days of production
Content Writer
Godwin Samuel Bangera
01.2022 - 11.2022
- Researched industry trends to create relevant and timely content.
- Managed multiple writing projects, adhering to tight deadlines consistently.
- Edited and proofread articles for clarity, grammar, and coherence.
- Created content for websites, blogs and social media accounts to increase visibility and engagement.
Education
BACHELOR DEGREE - ENGLISH
Cluny Women's College
Kalimpong, West BengalSkills
- CREATIVE WRITING
- PROOFREADING
- PROFICIENT IN MICROSOFT WOR
- TEAM CONTRIBUTION
- TEAM MANAGEMENT
- Customer relationship management
- Effective communication
- Problem solving
- Time management
Affiliations
- The National Service Scheme, Volunteered and devoted 240 hours in the academic session 2018 - 2021.
- National Association of Social Workers
Certification
- Communicative English, 2019
- Communicative English, 2020
Languages
- English
- Hindi
- Nepali
Languages
Nepali
First Language
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Timeline
SDR
Teamscart Solutions
05.2025 - Current
Customer Care Executive (Sales & Service)
24/7.AI
01.2022 - 05.2025
Content Writer
Godwin Samuel Bangera
01.2022 - 11.2022
BACHELOR DEGREE - ENGLISH
Cluny Women's College