SANJANA MATTA
Rewari
Summary
I am a B. Com Honors graduate who is seeking the opportunity to work in a fun and challenging working environment that will encourage me to improve and learn new and necessary skills as well as to be motivated by the company to do my best for me and company.
Overview
5
5
years of professional experience
Work History
Customer Support
concentrix
Gurugram
01.2024 - Current
- Currently working for an international banking process in credit card (voice process). Some of my roles are investigating suspected fraudulent activities and reporting suspicious activity to the appropriate departments.
- Processing payments, balance transfers, account updates, and other transactions accurately and efficiently.
- Verify accuracy of customer information in order to ensure proper account management.
- Educate customers about their rights with regard to billing disputes and fraud protection services.
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
- Manage incoming calls from customers seeking assistance with their credit cards and provided solutions accordingly.
- Collect deposits or payments and arranged for billing.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Sales Manager
LKY Fitness club
Dwarka - New Delhi
01.2022 - 01.2023
- Worked as an intern
- Played key role as sales manager and customer handling for 6 months
- Motivated sales staff with new improved strategies through competitions and personalized coaching plans.
Manager
AS Metal
Rewari - Haryana
01.2020 - 01.2021
- Did internship while collage breaks for 6 months on and off
- Worked as a manager and sales person as well
- Built new business partnership to expand business and generate more profit
- Maintained detailed record of sales activities and identified areas which needs improvements.
Education
Bachelor in commerce and management -
Radha Govind University
06-2022
12th -
NIOS
01.2019
10th -
Cambridge school
01.2016
Skills
- Management Skills
- Sales and marketing strategies
- Problem solving
- Teamwork and collaboration
- Excellent Communication skills
- Best output in any task
- Self motivated and practical approach
- Time management
- Customer support experience
- Knowledge of MS World
Languages
- English
- Hindi: First Language
- Punjabi
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Customer Support
concentrix
01.2024 - Current
Sales Manager
LKY Fitness club
01.2022 - 01.2023
Manager
AS Metal
01.2020 - 01.2021
Bachelor in commerce and management -
Radha Govind University
12th -
NIOS
10th -
Cambridge school
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