Sanjana Mistry
Sales Support Supervisor
Pune
Summary
Operations Analyst with 5+ years of experience in accounts payable support, vendor management, financial reporting, and process improvement. Proven ability to analyze operational metrics, resolve discrepancies, and improve financial workflows across global teams. Skilled in Excel-based analysis, dashboard creation, and cross-functional collaboration to drive efficiency and vendor satisfaction. Driven MIS with extensive experience in providing top-tier sales support and management. Proven track record of facilitating seamless operations through effective coordination and team collaboration. Demonstrated ability in leveraging strong communication and problem-solving skills to enhance sales processes and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Support Supervisor (Finance & Operations Focus)
Fujitsu Consulting India Pvt. Ltd.
05.2021 - Current
- Supported finance operations including purchase orders, invoice tracking, and compliance, ensuring 100% adherence to timelines
- Acted as a point of contact for internal stakeholders and international clients, resolving operational and account-related queries
- Analyzed operational data and identified process gaps, contributing to 20% improvement in workflow efficiency
- Created and maintained executive dashboards and performance reports, enabling data-driven decision-making
- Performed data validation and quality checks, reducing reporting errors by 30%
- Collaborated with Finance and Sales teams to resolve discrepancies and improve transaction accuracy
- Proactively identified risks in operational workflows and contributed to reduction of escalation incidents by 40%
- Process Improvement & Quality Initiatives
- Conducted root cause analysis on recurring operational issues and implemented corrective actions
- Improved workforce efficiency by 25% through structured tracking and reporting mechanisms
- International Operations – Europe (Benelux Region)
- Delivered insights on operational metrics and financial data to leadership teams
- Supported finance-related activities including timesheet validation, project allocation, and compliance tracking
- Standardized reporting processes across regions, reducing duplication by 50%
Lead Sales Operations (Finance & Commercial Operations)
Midmark India Pvt. Ltd.
09.2018 - 06.2020
- Managed invoice generation, validation, and quality checks, ensuring accuracy and compliance with company standards
- Prepared and processed quotations and commercial proposals, supporting end-to-end transaction lifecycle
- Handled legal and contractual documentation, ensuring completeness, accuracy, and adherence to business policies
- Performed daily sales metrics tracking and reporting, presenting key insights to leadership for decision-making
- Developed and maintained dashboards and reports to monitor product-wise sales performance and trends
- Conducted data validation and discrepancy checks, ensuring high data accuracy across financial and operational records
- Coordinated with internal stakeholders to resolve billing, documentation, and operational issues
- Supported financial planning by analyzing sales trends and historical data for forecasting
- Event & Stakeholder Management
- Planned and executed large-scale corporate events (150+ participants), managing budgets, vendor coordination, and logistics
- Collaborated with cross-functional teams and external vendors to ensure smooth execution and cost efficiency
Education
MBA - Marketing
Bharati Vidyapeeth
PGPEM - undefined
Fazlani Academy of Business Sciences
BSc - Chemistry
K.C. College
Skills
Accounts Payable (AP) & Invoice Processing
Vendor Management & Dispute Resolution
Financial Reporting & Dashboarding
Root Cause Analysis & Process Improvement
Operational Metrics & KPI Tracking
Stakeholder Communication (Global Teams)
Reconciliation & Data Accuracy
Cross-functional Collaboration (Finance, Sales, Ops)
Excel (Advanced): Pivot Tables, LOOKUPS, Data Analysis
MS Office: PowerPoint, SharePoint, Visio
CRM Tools: Salesforce, MIS
Decidalo : (Fujitsu internal invoicing management system)
Business networking
Sales reporting
KEY ACHIEVEMENTS
- Reduced reporting errors by 30% through data validation and process improvements
- Improved operational efficiency by 20% via workflow optimization initiatives
- Reduced escalation incidents by 40% through proactive issue identification
- Delivered dashboards improving decision-making speed and operational visibility
ADDITIONAL
- Experience working with international stakeholders (Europe, Japan)
- Willing to work in night shifts / flexible schedules
Timeline
Sales Support Supervisor (Finance & Operations Focus)
Fujitsu Consulting India Pvt. Ltd.
05.2021 - Current
Lead Sales Operations (Finance & Commercial Operations)
Midmark India Pvt. Ltd.
09.2018 - 06.2020
PGPEM - undefined
Fazlani Academy of Business Sciences
BSc - Chemistry
K.C. College
MBA - Marketing
Bharati Vidyapeeth