SANJANA PELNEKAR
Customer Service Representative
Mumbai
Summary
Enthusiastic and customer-focused individual for a passion for aviation and travel, seeking a Cabin Crew position. Possesses strong communication skills, a keen attention to details, and a commitment to providing exceptional service. Ready to contribute to a dynamic team and ensure a safe and pleasant experience for passenger
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Tele performance (Lumo Energy)
07.2023 - 06.2024
- Assisted customer with inquiries regarding electricity and gas bills, providing clear explanation of their consumption
- Advised customers on how to reduce consumption and save on costs
- Utilize problem-solving skills to address and resolve customers' concerns effectively
- Demonstrated active listening and cultural awareness in interaction with a diverse clientele
Education
Bachelor of Commerce -
Bhavans College
06.2020 - 05.2023
Higher Secondary Certificate (HSC): Commerce - undefined
Bhavans College
06.2019 - 05.2020
Secondary School Certificate (SSC) - undefined
Holy Name High School
06.2017 - 05.2018
MSCIT - undefined
Gandhi Institute Of Computer Education And Technology
05.2022 - 05.2022
TALLY - undefined
Gandhi Institute Of Computer Education And Technology
05.2022 - 05.2022
Skills
Customer Service
Active Listening
Problem-solving abilities
Languages
English
Hindi
Marathi
Volunteer Experience
Pet fed India, Mumbai, 01/01/21, Present, Managed and cared for dogs and cats at events hosted by Pet Fed India, ensuring their well-being and comfort., Engaged with attendees, providing information about pet care and adoption., Assisted in organizing and coordinating activities for pets and their owners., Proactive feeding and care for stray dogs and cats in our communities
Timeline
Customer Service Representative
Tele performance (Lumo Energy)
07.2023 - 06.2024
MSCIT - undefined
Gandhi Institute Of Computer Education And Technology
05.2022 - 05.2022
TALLY - undefined
Gandhi Institute Of Computer Education And Technology
05.2022 - 05.2022
Bachelor of Commerce -
Bhavans College
06.2020 - 05.2023
Higher Secondary Certificate (HSC): Commerce - undefined
Bhavans College
06.2019 - 05.2020
Secondary School Certificate (SSC) - undefined
Holy Name High School
06.2017 - 05.2018
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