Summary
Overview
Work History
Education
Skills
Timeline
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Sanjana Shah

Sanjana Shah

Mumbai

Summary

Experienced and results-oriented Store Operations and Sales Manager with 8 years of experience in retail environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization, and visual merchandising. Prepared, organized, and trained in product knowledge, store operations and sales regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Store|Sales Manager

Papa Don’t Preach by Shubhika
Mumbai
10.2023 - 03.2025
  • Directed and developed high-performing sales teams, providing training, mentorship, and performance management to consistently exceed sales targets.
  • Drove revenue growth and optimized budgets, balancing profitability goals with premium customer service delivery.
  • Oversaw inventory management and loss prevention strategies, ensuring operational efficiency and safeguarding company assets.
  • Championed customer relationship excellence, personally resolving escalations and embedding a culture of client-first service.
  • Elevated brand presence through visual merchandising, maintaining luxury display standards to enhance store aesthetics and drive customer engagement.

Asst. Store Manager & Operations Head

House of Anita Dongre Pvt. Ltd.
Mumbai
04.2023 - 09.2023
  • Drove e-commerce and in-store sales by setting ambitious yet achievable annual targets, forecasting volumes, and aligning campaigns for both new and existing product lines.
  • Strengthened customer relationships through proactive engagement, resolving grievances with accuracy and care to ensure premium service standards and long-term loyalty.
  • Collaborated with merchandisers and designers to optimize stock capitalization and ensure product availability across online and offline channels.
  • Conducted global stock audits to maintain inventory accuracy, minimize shrinkage, and enhance operational transparency for customer-facing platforms.
  • Identified and converted sales opportunities by analyzing buying trends, tailoring digital promotions, and driving repeat purchases across the customer base

Store & Operations Manager

House of Masaba Lifestyle Pvt. Ltd.
Kolkata
02.2022 - 01.2023
  • Defined and achieved annual sales goals by forecasting targets, projecting sales volumes, and aligning strategies for both established and new product categories.
  • Partnered with merchandisers and designers to ensure optimal stock capitalization, maximizing sell-through and supporting revenue growth.
  • Led customer relationship initiatives, proactively addressing grievances and ensuring swift resolution to maintain brand loyalty and premium service standards.
  • Identified and capitalized on sales opportunities, implementing initiatives that boosted customer acquisition and improved retention rates across offline and e-commerce channels.
  • Oversaw rigorous inventory control through scheduled stock audits, ensuring accuracy, availability, and alignment with demand planning

Store Manager & Merchandiser

Pernia's Pop-up Studio (PSL Retail Pvt. Ltd.)
Kolkata
06.2019 - 12.2021
  • Devising sales strategies to achieve store targets by driving sales, both online and offline. growth across both e-commerce platforms and offline retail channels.
  • Built strong customer relationships by anticipating client needs, delivering personalized styling advice, and ensuring a seamless, luxury shopping experience.
  • Collaborated with designers to enhance stock forecasting and optimize product inventory management for seasonal collections.
  • Conducted regular audits through detailed stock verification at store level, ensuring accuracy and availability across all customer touchpoints.
  • Resolved operational and client challenges with proactive troubleshooting, safeguarding customer satisfaction and supporting long-term retention

Store Sales Head & Merchandiser

CITRINE - The Multi Designer Store
Kolkata
09.2018 - 04.2019
  • Developing store strategies to raise customers' pool, expand store traffic and optimize sales revenue.
  • End-to-end communication with designers for stock forecasting.
  • Ensuring high level of customer satisfaction through excellent service support.

Fashion Designer & Fashion Content Writer

Upscale Fashion Pvt. Ltd
Kolkata
07.2017 - 08.2018
  • Ensured that the visions of the director and designer were carried out through production.
  • Developed unique content for a variety of products to improve presence and brand awareness.

Education

Bachelors - Fashion Designing

INIFD
01.2017

ISC Board Exam -

M.P. Birla Foundation H.S. School
01.2014

ICSE Board Exam -

M.P. Birla Foundation H.S. School
01.2012

Skills

  • MS Office Proficient
  • Inventory management
  • Revenue optimization
  • Sales forecasting
  • E-commerce strategy
  • Data analysis
  • Sales reporting
  • Store operations
  • Visual merchandising
  • Customer relationship management
  • Revenue growth
  • Customer service
  • E-commerce integration
  • Merchandise planning
  • Brand awareness
  • Microsoft Excel proficiency

Timeline

Store|Sales Manager

Papa Don’t Preach by Shubhika
10.2023 - 03.2025

Asst. Store Manager & Operations Head

House of Anita Dongre Pvt. Ltd.
04.2023 - 09.2023

Store & Operations Manager

House of Masaba Lifestyle Pvt. Ltd.
02.2022 - 01.2023

Store Manager & Merchandiser

Pernia's Pop-up Studio (PSL Retail Pvt. Ltd.)
06.2019 - 12.2021

Store Sales Head & Merchandiser

CITRINE - The Multi Designer Store
09.2018 - 04.2019

Fashion Designer & Fashion Content Writer

Upscale Fashion Pvt. Ltd
07.2017 - 08.2018

Bachelors - Fashion Designing

INIFD

ISC Board Exam -

M.P. Birla Foundation H.S. School

ICSE Board Exam -

M.P. Birla Foundation H.S. School

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