Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Personal Information
Certification
Timeline
Sanjana Susan Saju

Sanjana Susan Saju

Kochi

Summary

Motivated, focused, team-work oriented and responsible employee. Aspiring to learn and utilize my skills in the best possible way to contribute positively to the growth of the organization as well as my personal growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Fabiana Filippi
10.2023 - 05.2024
  • Serves customers by helping them select products
  • Drives sales through engagement of customers, upselling, suggestive selling and sharing product knowledge
  • Providing before purchase and after purchase customer service
  • Collecting customer's profile records for CRM purposes
  • Manages financial transactions like processing payments - cards & cash and managing returns
  • Managing CRM performances like communication with the clients about latest drops and notifying them about preferred future merchandise of potential interest
  • Product knowledge and educating clients with the product.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Personal Stylist

KaDeWe
06.2023 - 09.2023
  • Researched seasonal trends, colors and prints to appeal the needs of a client
  • Create head - to - toe outfits for clients that complement the client's body type, budget and a requirement
  • Advise client wardrobe choices and how to accessorize
  • Develop Relationship with customers

Merchandising and CS coordinator

Wear That (Chalhoub Group)
02.2021 - 02.2022
  • Product Buying and costing
  • Inventory management
  • seller/vendor management
  • Coordinates customer experience throughout the journey of styling and after service
  • Responds to customer complaints and solves
  • Coordinates with stylists and creative team on stock to make sure of the availability for any upcoming event

Relationship Officer

Mashreq Bank
07.2018 - 02.2021
  • Working with digital banking (NEO)
  • Knowledge on customer account activation processes, cheques clearances, Compliances cases, remittances and AML activities
  • Escalated complaints from customers are also handled

E-Commerce Internship

Apparel Group
03.2018 - 07.2018
  • Helping in merchandising for online site (6th street): handling the product landing page according to the SKU
  • Categorizing the products for each campaign, Price listing and setting the landing page
  • Helping the customer complaints through social platforms and checking with the warehouse regarding the product availability
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Sorted and organized files, spreadsheets, and reports.
  • Created and managed project plans, timelines and budgets.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Education

Professional Diploma in Branding and Brand Management -

MTF institute of Management, Udemy

Bachelor of science and business administration -

Institute of Management Technology
03.2018
  • Core subjects: International retailing, consumer behaviour, inventory planning, warehouse management, marketing strategies, procurement management and supply chain strategies.
  • GPA: CGPA: 3.17/4

Higher secondary school - science and math group

The Village International School
06.2013
  • CBSE Board, Chennai.
  • GPA: 86.4%

Skills

  • Power Point
  • Microsoft Excel
  • Microsoft Word
  • Time Management
  • Customer Assistance
  • Customer Engagement
  • Relationship Building
  • POS system operations
  • Product Merchandising
  • Project management

Languages

Malayalam
English
Hindi

Hobbies and Interests

  • Fashion
  • Dance and Drawing
  • Road trips and swimming
  • Eye on new trends

Personal Information

  • Date of Birth: 11/17/95
  • Nationality: Indian
  • Marital Status: Single

Certification

  • Product management 101, SimpliLearn, October 2024

Timeline

Retail Sales Associate - Fabiana Filippi
10.2023 - 05.2024
Personal Stylist - KaDeWe
06.2023 - 09.2023
Merchandising and CS coordinator - Wear That (Chalhoub Group)
02.2021 - 02.2022
Relationship Officer - Mashreq Bank
07.2018 - 02.2021
E-Commerce Internship - Apparel Group
03.2018 - 07.2018
Institute of Management Technology - Bachelor of science and business administration,
The Village International School - Higher secondary school, science and math group
MTF institute of Management, Udemy - Professional Diploma in Branding and Brand Management,

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Sanjana Susan Saju