Sanjana Taduri

Initial Assessment: Reviewed alerts for suspicious activities, evaluating account history and transactions for anomalies.

Fraud Identification: Analyzed user accounts for unusual login locations and behavioral patterns, flagging potential risks.

Action Plan Development: Secured accounts by locking them and implementing password resets; verified user identities to prevent unauthorized access.

Effective Communication: Notified users of suspicious activity and provided guidance on enhancing account security.

Follow-Up Procedures: Monitored secured accounts for ongoing issues and communicated feedback to improve security measures.

Preventive Measures: Developed educational resources on account security and recommended system enhancements based on trends.

Compliance and Reporting: Ensured actions adhered to company policies and documented incidents according to procedures.

Key Skills: Fraud detection, risk assessment, user education, effective communication, regulatory compliance.

Handled sensitive customer information confidentially, adhering to data protection regulations.

Reduced complaints by clearly explaining health insurance products and policies.

Maintained accurate records of client interactions in the database.

Delivered high-quality communication through active listening and clear responses.

Remained calm and professional in high-pressure situations.

Enhanced the company’s reputation through courteous client interactions.

Engaged with customers to enhance their experience with Hathway DTH services, addressing inquiries and providing product information.

Utilized feedback to identify areas for improvement in service delivery and customer support.

Collaborated with the team to develop effective communication strategies and promotional materials.

Assisted in resolving customer issues promptly, ensuring high levels of satisfaction and retention.

Monitored customer interactions to gather insights for enhancing service quality and operational efficiency.

During my internship, I was engaged in social media activities aimed at raising public awareness about DEET and Workruit, as well as promoting the importance of regular workouts. Key responsibilities included:

Developed and executed targeted social media campaigns to enhance brand visibility and engage the audience.

Built relationships with industry influencers to increase brand awareness and foster community engagement.

Managed and optimized paid advertising campaigns to ensure maximum return on investment through ongoing analysis and adjustments.

Enhanced customer loyalty by promptly addressing inquiries and resolving issues on social media platforms.