Sanjana Yadav
Gurgaon
Summary
With 20 years of experience driving large-scale training, upskill and talent transformation programs across global clients, industries and teams; I specialize in AI-driven learning, adoption and engagement.
I’m passionate about empowering leaders, shaping cultures and enabling value-driven leadership, thereby building resilient, future-ready teams. At the core , I am a people leader who strongly believes in creating a culture of continuous learning with a 'skills first' approach.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Global Learning and Development Leader
Genpact
Gurgaon, India
08.2017 - Current
Learning Leader (Sr Manager)
IGT Solutions
Gurgaon
01.2012 - 08.2017
▪ Designed & implemented Training & Hiring Strategy, aligned with business goals and talent needs
▪ Led a team of 18, including Training & Quality Managers, process trainers and voice coaches, ensuring operational excellence and standardization.
▪ Launched Talent development Initiative – ‘Travel School’ , STEP UP program etc to reduce Cost to Hire, create pool of job ready resources and develop Mid and sernior leadership.
▪ Led E2Etraining delivery for 800-900 new hires, optimizing ramp-up timelines and reducing on- boarding time.
▪ Drove key training performance metrics, including throughput, graduation rates, trainer utilization and ROI
▪ Lead training audits and certifications (COPC and ISMS)
▪ Was part of the core team actively pitching Training solutions during RFPs and orals
Sr Training and Operations Manager
GE/ Genpact
India, Mexico, US
08.2002 - 08.2010
- Led cross functional role for an auto client : Ops manager for the BCP-DRP site and Sr. training manager responsible for hiring, onboarding and training of front line teams
- Streamlined operational processes to enhance efficiency and reduce turnaround times and conducted regular audits of operational procedures, ensuring compliance with industry regulations.
- Developed and maintained critical relationships with Client, Genpact teams and vendors globally
Education
PGDBM
Ghaziabad, IndiaBachelor of Science - Biology & Home Science
Sophia College
Ajmer01-2002
Diploma in Network Centered Computing (NIIT)
01-2001
Skills
- Enterprise Learning Strategy & Adoption
- Digital & AI-Driven Training Transformation
- Global Workforce Enablement
- AI & Data Analytics in Training
- Leadership Development & Talent Strategy
- Business Impact & ROI-Driven Training Execution
- Stakeholder Engagement & Cross-Functional Collaboration
- Talent and Performance Management
- Client Relationship Management
- Coaching and mentoring
Certification
- Six Sigma Green belt certified
- COPC certified coordinator
- Train the Trainer: TTT L1
- 7 Habits of Highly Effective People
- Tracom Social Styles coach
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Global Learning and Development Leader
Genpact
08.2017 - Current
Learning Leader (Sr Manager)
IGT Solutions
01.2012 - 08.2017
Sr Training and Operations Manager
GE/ Genpact
08.2002 - 08.2010
PGDBM
Bachelor of Science - Biology & Home Science
Sophia College
Diploma in Network Centered Computing (NIIT)
Awards & Accomplishments
▪ American Express Tribute Award – Recognized for outstanding contribution towards learning transformation as well as workforce development; 2022
▪ Runner-Up, Innovation Ideas Award – Acknowledged for driving innovative training solutions at American Express; 2022
▪ Concentrix Best Training Team Award– Led a high-performing team that delivered exceptional training outcomes across APAC; 2019
▪ Client Partner Connect – MS Tokyo: Represented organization in a global forum, fostering collaboration and strategic partnerships.
▪ Multiple Management Awards, Convergys Corporation – Honored for leadership excellence and impactful training initiatives.
▪ Master Trainer Certification, Convergys Corporation – Recognized expertise in advanced training methodologies and facilitation.
▪ Certified Facilitation Skill Champion, Convergys Corporation – Awarded for excellence in facilitation and learner engagement.
▪ Certified Six Sigma Green Belt – Demonstrated expertise in process improvement, operational efficiency, and quality management.
Hobbies
Love chasing new horizons, dog whisperer, amateur painter