Sanjana Shankar Goli

• Resolving customer issues/queries on Autodesk Fusion and Moldflow, reported to Autodesk via chat, phone, web, online forums and other channels
• Providing prompt, friendly and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage etc.
• Documenting product issues, solutions in short and clear articles for Autodesk Knowledge Base, and in the internal case management system
• Documenting support interactions in the Autodesk case management system
• Priority handling and escalation of critical issues and monitoring of service level compliance
• As Geo Escalation Lead, scrutinizing Jira tickets logged by peers for completeness and escalating them to software teams as required
• Collaborating with QA teams to expedite Jira tickets logged for bugs and customer incidents reported by users
• Participating in bug bashes organized by QA teams to test staging versions of Autodesk Fusion

Project 1: Development of a Deployable Ku-Band Antenna

• Literature study and research on spatial kinematics, force analysis for deployment mechanisms and antenna surface form-finding in MATLAB
• Synthesizing mathematical solutions to engineering problems in MATLAB and MS Excel
• Compiling and classifying existing literature and research studies on multi-body physics of deployable mechanisms and form-finding of tension truss structures
• Brainstorming for alternative solutions to engineering challenges
• Preparation of technical documentation and presentations for project reviews

Project 2: Infrared Imaging Search and Track System

• Analysis of technical specifications, functions and interfaces for system design
• Research on Field of View requirements to formulate image acquisition strategies
• Research on Thermal and Day sensor specifications to finalize the functional specifications
• Presentations for internal project reviews

Project : ASTRA Air-to-Air Missile

• 3D modelling and drafting of missile components for missile development
• Modelling and drafting in Solidworks
• Preparation of project technical documents like BOM, PDR and CDR reports, testing procedures
• Participation in technical reviews

Project: ELECTROLUX, Refrigerators and Freezers Team

• Concept generation for components to meet the requirements
• 3D Modelling of plastic parts in CATIA V5
• Drafting of refrigerator components
• Prepared the presentations for customer reviews