Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Work Availability
Quote
CustomerServiceRepresentative
Sanjay

Sanjay

HR
Kanak Durga Colony Sector- 12 RK Puram New Delhi,Delhi

Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Service-oriented HR Assistant with excellent academic performance in human resources and administration. Dedicated team player currently pursuing Industrial Organizational psychology in M.A. Psychology to bring positive industry impact centered on organizational behavior and change management. Proficient in scheduling interviews, posting job openings and performing various administrative tasks.

Personable Customer Service professional offering over an years of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Well-qualified Associate proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

5
5
years of post-secondary education
2
2
years of professional experience

Work History

HR Intern

Success Mantra/ Clear Exam
New Delhi , Delhi
09.2020 - 11.2020
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Recruited and screened qualified potential employees.
  • Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
  • Answered and directed outbound and inbound phone calls as required per day.
  • Managed employee exit interviews and paperwork.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Posted positions through approved recruitment channels.
  • Created and completed personnel action forms for all hires, terminations, title changes and terminations.
  • Improved office efficiency by effectively managing internal communications and correspondence.

Associate

FIS Global Solutions
New Delhi , Delhi
07.2019 - 11.2020
  • Maximized customer interactions by promptly identifying needs and wants.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Managed customer relations and customer service through daily communication and interaction.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.

Education

Master of Arts - Industrial And Organizational Psychology

IGNOU
New Dehi
07.2018 - Current

Bachelor of Arts - BA Hons English

Delhi University
New Delhi
07.2015 - 06.2018

Skills

    HR policies

undefined

Additional Information

Address- S- 519 Kanak Durga Colony Sector 12 RK Puram New Delhi

Father's Name - Ghanshyam

Date of birth- 19 Feburary 1996

Timeline

HR Intern

Success Mantra/ Clear Exam
09.2020 - 11.2020

Associate

FIS Global Solutions
07.2019 - 11.2020

Master of Arts - Industrial And Organizational Psychology

IGNOU
07.2018 - Current

Bachelor of Arts - BA Hons English

Delhi University
07.2015 - 06.2018

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

The way to get started is to quit talking and begin doing.
Walt Disney
Sanjay HR