Sanjay
HR
Kanak Durga Colony Sector- 12 RK Puram New Delhi,Delhi
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Service-oriented HR Assistant with excellent academic performance in human resources and administration. Dedicated team player currently pursuing Industrial Organizational psychology in M.A. Psychology to bring positive industry impact centered on organizational behavior and change management. Proficient in scheduling interviews, posting job openings and performing various administrative tasks.
Personable Customer Service professional offering over an years of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Well-qualified Associate proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
5
5
years of post-secondary education
2
2
years of professional experience
Work History
HR Intern
Success Mantra/ Clear Exam
New Delhi , Delhi
09.2020 - 11.2020
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Recruited and screened qualified potential employees.
- Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
- Answered and directed outbound and inbound phone calls as required per day.
- Managed employee exit interviews and paperwork.
- Tracked various statistics and kept detailed records to support human resources department.
- Posted positions through approved recruitment channels.
- Created and completed personnel action forms for all hires, terminations, title changes and terminations.
- Improved office efficiency by effectively managing internal communications and correspondence.
Associate
FIS Global Solutions
New Delhi , Delhi
07.2019 - 11.2020
- Maximized customer interactions by promptly identifying needs and wants.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Managed customer relations and customer service through daily communication and interaction.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
Education
Master of Arts - Industrial And Organizational Psychology
IGNOU
New Dehi 07.2018 - Current
Bachelor of Arts - BA Hons English
Delhi University
New Delhi 07.2015 - 06.2018
Skills
HR policies
Staff education and training
Teaching
Scheduling
Computer literacy
Sorting and labeling
Effective planning
High social awareness
Mail handling
Recruitment
Monitoring
Team Player
Team Building
Organizational Development
Training and mentoring
Pre-Employment Screening
Customer service orientation
Performance improvement
Additional Information
Address- S- 519 Kanak Durga Colony Sector 12 RK Puram New Delhi
Father's Name - Ghanshyam
Date of birth- 19 Feburary 1996
Timeline
HR Intern
Success Mantra/ Clear Exam
09.2020 - 11.2020
Associate
FIS Global Solutions
07.2019 - 11.2020
Master of Arts - Industrial And Organizational Psychology
IGNOU
07.2018 - Current
Bachelor of Arts - BA Hons English
Delhi University
07.2015 - 06.2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney