Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Software Familiar
Certification
Languages
References
Timeline
Generic
Sanjay Awasthi

Sanjay Awasthi

Thane

Summary

Dynamic professional with extensive experience at ICICI Bank Ltd., excelling in customer service and strategic planning. Proven track record in enhancing team productivity and implementing effective solutions. Proficient in SAP and skilled in problem-solving, I consistently drive results and foster strong client relationships.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager( Branch Banking)

ICICI Bank Ltd.
Thane
09.2023 - Current
  • Cash Management deposits & Withdrawal of customers and provide services & solutions to customers & cross sell them banking products like, Personal loan, Home loan, Auto Loan & Life insurance Etc
  • Managing internal audit requirements and resolve them within TAT
  • Manage vault, Locker operations
  • Publish daily sales report, Cash Management report, Locker reports to Branch Manager
  • Work on given mapped book, visiting customer, finding their requirement related to banking products & services
  • Taking care of Deliverables at branch, Stationary, account opening kits, vault & branch related keys

Insurance & Digitel operation executive

TATA Capital financial services
Thane
02.2022 - 09.2023
  • Maintain insurance payment data of clients like Kotak Life insurance, HDFC Life & Tata AIA life insurance
  • Daily payment through SAP and MIS publishing to various department in organisation
  • Supervising team members for increasing quality of work
  • Maintaining regular & monthly MIS of clients as well as team members productivity
  • Finding out the teams TNI( Training needs & improvement) & auditing workflows on requirement basis

Senior telecalling officer & Quality analysist

HDB Financial Services
Navi Mumbai
05.2020 - 02.2022
  • Collection of overdue EMI from customer over call for various products like personal loan, business loan, TW Loan Etc
  • Quality management of calls through integrated system and training to new team members

Education

Bachelor of commerce -

University of Mumbai
Thane, India
01.2020

HSC -

NKTT College of Commerce
Thane, India
05.2012

State Secondary school -

Sarvoday Hindi High School
Thane, India
03.2010

Skills

  • Customer service
  • Team supervision
  • Communication
  • Strategic Planning
  • Decision Making
  • Problem Solving
  • Team Building
  • Interpersonal Skills
  • Finacle
  • Finnone
  • SAP
  • SFDC
  • DMS
  • FCRM
  • Ms Office

Hobbies and Interests

  • Swimming
  • Cooking
  • Video games

Languages

  • Hindi
  • English
  • Marathi

Software Familiar

  • Finacle
  • Finnone
  • SAP
  • SFDC
  • DMS
  • FCRM
  • Ms Office

Certification

  • Ms. Office
  • DRA Certification
  • NISM Certification

Languages

Hindi
First Language
Hindi
Proficient (C2)
C2
English
Intermediate (B1)
B1
Marathi
Proficient (C2)
C2

References

References available upon request.

Timeline

Assistant Manager( Branch Banking)

ICICI Bank Ltd.
09.2023 - Current

Insurance & Digitel operation executive

TATA Capital financial services
02.2022 - 09.2023

Senior telecalling officer & Quality analysist

HDB Financial Services
05.2020 - 02.2022

Bachelor of commerce -

University of Mumbai

HSC -

NKTT College of Commerce

State Secondary school -

Sarvoday Hindi High School

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Sanjay Awasthi