Sanjay Babu
Assistant Manager
Mysore,KA
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
3
3
Languages
19
19
years of professional experience
Work History
Assistant Manager
Cauvery Heart & Multui-specialiyt Hospital
Mysore, Karnatka
11.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Managed senior-level personnel working in marketing and sales capacities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Senior Facilitator
Cauvery Heart & Multispecialty Hospital
03.2018 - 12.2024
- Enhanced team productivity by implementing interactive training sessions and workshops.
- Enabled skill enhancement through personalized coaching sessions, addressing specific challenges faced by individuals within their roles.
- Coordinated logistics related to venue selection, scheduling, materials preparation, ensuring seamless execution of workshops.
- Strengthened team cohesion through carefully designed team-building exercises and activities.
- Developed comprehensive workshop materials for improved participant engagement and learning outcomes.
- Mentored junior facilitators in best practices for managing group dynamics and resolving conflicts among participants.
Billing Manager
AARYA Hospital
01.2024 - 07.2024
- Payment follow up from TPA, Corporate and SAST Government Sectors.
- Co-ordination with Trust (Govt. Sector) for any clarification on their respective beneficiaries during entire course of Hospitalization
- Maintain the Claim Submission Tracker, maintain TAT according to respective TPA, Corporate & Schemes, contained reference numbers, docate numbers, correspondence remarks, query details and submission details.
- Supervising and guiding the assistants and train them of follow the best practices in team work with the individual performances to achieve the organization goal.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Designed and maintained financial models to identify and measure risks.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Streamlined billing process, significantly reducing errors and enhancing client satisfaction by implementing automated system for invoice generation.
- Cultivated culture of continuous improvement, encouraging team members to propose innovative solutions for billing challenges.
Billing Executive
BGS Global Hospital (Kengeri)
03.2017 - 03.2018
- 450 Bedded Multispecialty Hospital, One among the chain of Hospitals.
- In-charge of Corporate department and all support services related department viz., OPD and IP Billing
- Tie ups with various TPAs, Corporate & Government Schemes
- Estimations & Counselling, Training and Managing staff.
- Tariff Revision, Billing Audits.
Billing Executive
Narayana Hrudayalaya Hospital
01.2013 - 12.2016
- 150 Bedded Hospital, One among the biggest Hospitals in Mysore.
- Handling the Inpatient (Cash), Schemes Billing, Corporate Billing.
- Tariff Revision & Costing.
- Billing Audits.
- Training and managing staff.
- Cash Handling and Financial Counselling
- Executed billing tasks and recorded information in company databases.
- Supported accounts receivable by reconciling billing discrepancies, enhancing financial accuracy.
- Collaborated with sales team to ensure billing accuracy and customer satisfaction.
- Improved cash flow with timely and accurate billing of services rendered.
- Enhanced team productivity by training new staff on billing software and procedures.
Billing Assistant
Apollo BGS Hospitals Pvt Ltd
07.2007 - 01.2013
- 200 Bedded Hospital
- IP, Corporate & Emergency Billing Departments.
- Estimations & Counselling, Training and Managing staff.
- Tariff Revision, Billing Audits.
- Claims Collection, Follow up & AR reconciliation.
Education
MBA - Finance
Karnataka State Open University (KSOU)
Mysore01.2013
MBA - Accounting And Finance
University Evening College (Maharaja)
Mysore 04.2001 -
BBA - Commerce
Vivekananda Pre University Collage
Mysore 04.2001 -
S.S.L.C - S.S.L.C
Government High School Mysore
Mysore01.2001
Skills
Problem-solving
Operations management
Team leadership
Task delegation
Employee scheduling
Team motivation
Time management
Staff training and development
Workload management
Customer relations
Team building
Customer relationship management (CRM)
Staff supervision
Staff management
Goal setting
Declaration
I have worked with complete dedication and have been able to set standards for myself to achieve the determined goals. With my proven ability to manage and maintain the highest standards, I feel that I would be able to make a significant contribution to your company’s management team.
Professional Quest
A position that capitalizes on skills in Administration & Operations Billing & Corporate Department, offers professional growth with emphasis on training and managing teams, Analysis & Decision making.
Timeline
Assistant Manager
Cauvery Heart & Multui-specialiyt Hospital
11.2024 - Current
Billing Manager
AARYA Hospital
01.2024 - 07.2024
Senior Facilitator
Cauvery Heart & Multispecialty Hospital
03.2018 - 12.2024
Billing Executive
BGS Global Hospital (Kengeri)
03.2017 - 03.2018
Billing Executive
Narayana Hrudayalaya Hospital
01.2013 - 12.2016
Billing Assistant
Apollo BGS Hospitals Pvt Ltd
07.2007 - 01.2013
MBA - Accounting And Finance
University Evening College (Maharaja)
04.2001 -
BBA - Commerce
Vivekananda Pre University Collage
04.2001 -
MBA - Finance
Karnataka State Open University (KSOU)
S.S.L.C - S.S.L.C
Government High School Mysore