Sanjay Barala
New Delhi
Summary
Results-driven and highly organized professional with a strong background in healthcare operations. Demonstrated expertise in leading and optimizing operational processes, driving business growth, and fostering strategic partnerships. Possesses a solid understanding of healthcare regulations, quality assurance, and financial analysis. Skilled at identifying business expansion opportunities and implementing effective strategies to maximize revenue and market share. Exhibits exceptional leadership abilities with a proven track record of motivating teams to achieve goals and deliver outstanding results. Committed to delivering high-quality healthcare services while ensuring compliance and exceeding customer expectations.
Overview
9
9
years of professional experience
Work History
Manager Operations & Business Development
Star Imaging & Path Lab Pvt Ltd
05.2021 - Current
- Managing the day-to-day operations of the diagnostic company, including budgeting, staffing, scheduling and ensuring compliance with regulatory requirements
- Developing and implementing business strategies to achieve growth and expansion goals, including marketing plans, building partnerships with healthcare providers, and exploring new service offerings
- Conducting market research to identify trends, opportunities and potential areas for growth and improvement
- Ensuring efficient and effective service delivery while maintaining a positive work environment
- Ensuring that the company is providing high quality services in a safe and efficient manner by implementing quality control procedures, conducting regular security checks and monitoring customer feedbacks
Operation Executive
Medicover Healthcare Pvt Ltd
02.2017 - 12.2020
- Excellent interpersonal and communication skills to provide exceptional customer service and patient counseling.
- Provided compassionate and empathetic counseling to individuals and couples undergoing fertility treatments, including IVF and assisted reproductive technologies.
- Assisted in managing the overall operations of the fertility center,ensuring smooth functioning and exceptional patient care.
- Assisted patients in understanding their fertility options, treatment procedures, and potential outcomes, addressing their emotional and psychological concerns.
- Collaborated with medical staff to ensure efficient clinic operations and adherence to quality standards.
- Prepared and analyzed reports on key performance indicators, identifying areas for improvement and implementing corrective measures.
- Skilled in inventory management, demand forecasting, and supply chain optimization
- Adhered to pharmacy regulations and guidelines, including accurate record-keeping, controlled substance management, and patient confidentiality.
Retails Pharmacist & Supply Chain
Apollo Healthcare (2014), Max Hospital (2015-16) & Medanta - The Medicity (2017)
11.2014 - 02.2017
- Extensive knowledge of pharmaceuticals, prescription drugs, and over-the-counter medications.
- Self-motivated, with a strong sense of personal responsibility.
- Proficient in pharmacy software and technology platforms for accurate record-keeping and inventory control.
- Maintained proper inventory levels and collaborated with suppliers to ensure timely product delivery and restocking.
- Handled customer inquiries, resolved issues, and provided exceptional customer service.
- Stayed updated on local, state, and federal regulations governing the pharmaceutical industry and ensured compliance across the supply chain.
Education
MBA - Operations & Marketing Management
National Institute Of Management Solution
New Delhi2022
B.B.A -
National Institute Of Management Solution
New Delhi2019
Diploma - Pharmacy
Govt. College of Technical Education
Hisar2014
Skills
Team Leadership
Operational Management
Business Development
Market Research and Analysis
Strategic Planning
Customer Relationship Management
Sales Management
P&L
Affiliations
- Conduct market research, identified target customers, and devised effective marketing strategies to promote the service.
- Established partnerships with healthcare providers and companies to expand the reach of the service.
- Oversaw service delivery, ensuring timely and accurate diagnostic testing, and maintained a high level of customer satisfaction.
- Managed a team of technicians and support staff, providing training and guidance as needed.
Additional Information
- Promoted to Operations Executive at Medicover Healthcare.
- Received a Special Appreciation Award for Contribution to the Company at Medicover Fertility.
- Received a Certificate of Appreciation from the Amazon Partner-led sales team for winning the "Titan Club" in the contest from January to March 2023.
- Obtained certifications in Operations Management Foundations, Strategic Planning, and Six Sigma White Belt.
Timeline
Manager Operations & Business Development
Star Imaging & Path Lab Pvt Ltd
05.2021 - Current
Operation Executive
Medicover Healthcare Pvt Ltd
02.2017 - 12.2020
Retails Pharmacist & Supply Chain
Apollo Healthcare (2014), Max Hospital (2015-16) & Medanta - The Medicity (2017)
11.2014 - 02.2017
MBA - Operations & Marketing Management
National Institute Of Management Solution
B.B.A -
National Institute Of Management Solution
Diploma - Pharmacy
Govt. College of Technical Education
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