Hi, I’m
SANJAY BHARADWAJ
Mumbai,India
Summary
Results-driven professional leveraging problem-solving skills to overhaul, improve and refine business practices. Strategic thinker with advanced analysis skills. Confidently tackles large scale challenges, prioritising greater organisational efficiency.
Overview
10
years of professional experience
5
years of post-secondary education
1
Certification
Work history
EclinicalWorks LLCMumbai, India
Analyst
12.2021 - Current
Job overview
- Reviewed existing IT systems and internal processes, collected and analysed data to identify improvement areas.
- Provided meaningful insights to product management team to improve product usability and for data quality improvement.
- Identified room for process improvements and automation to increase operational accuracy and efficiency.
- Identified workflow bottlenecks and implemented new and improved processes and policies which reduced support case volumes by 20%
- Liaised with stakeholders to verify technology alignment, recommending solutions against project specifications.
- Reviewed files, records and historic data to obtain required business information for development requests.
EclinicalWorks LLCMumbai, MH
Strategic Account Manager
01.2018 - 12.2021
Job overview
- Fostered business relationships with 75+ assigned accounts and building new opportunities, conducting comprehensive SWOT analysis for clients to determine and document potential bottlenecks, gauging impacts, and recommending solutions
- Comprehending business requirements of accounts, coordinating with various stakeholders, ensuring execution of developed sales strategies, objectives and targeted revenue generation, tracking down potential risks among key accounts and ensuring timely mitigation
- Augmented revenue from assigned accounts by utilizing data driven approach and engagement analytics
- Retained customers with multi-channel engagement strategy.
- Harnessed consultative selling techniques to secure Patient Engagement product sales.
- Handled customer concerns and complaints to resolve issues and build loyalty.
Firstsource Solutions LtdMumbai, India
Senior Customer Service Associate
03.2015 - 01.2017
Job overview
- Led Relationship Management with law firms, debt consolidation firms, planned strategies towards debt collections, ensure monthly attainment of assigned team goals of $5000
- Helped new staff acclimate to customer service team and mentored on strategies for success.
Convergys India Services Pvt. LtdMumbai, India
Technical Support Officer
08.2013 - 03.2015
Job overview
- Provided network support and query resolution for broadband users which comprised troubleshooting, ensured time bound resolution, mitigated escalations, delivered time bound resolution on assigned tickets
- Worked towards improvising customer satisfaction levels by 30% by curtailing average call handling time of team
- Established smooth service desk operations, acting as facilitator between customer and other support departments.
Education
Liverpool John Moores UniversityLiverpool
Master of Science from Data Science
06.2020 - 06.2021
University overview
- Dissertation Topic: Credit Card Fraud Detection using Machine Learning
International Institute of Information TechnologyBengaluru, Karnataka
PG Diploma from Data Analytics
03.2017 - 03.2018
Venkateshwara Open UniverstiyItanagar, India
Bachelor of Commerce from Commerce
06.2013 - 10.2016
Skills
- Strategic consultancy
- Account management
- SQL
- Data mining
- Data modelling
- Business analysis
- JIRA issue tracking
- Advanced Excel modelling
- Data visualisation
- Data science
- Business intelligence expertise
Languages
English
Advanced
Hindi
Upper intermediate
Tamil
Intermediate
Certification
- Certified in Data Science Essentials by Microsoft
Timeline
Analyst
EclinicalWorks LLC
12.2021 - Current
Liverpool John Moores University
Master of Science from Data Science
06.2020 - 06.2021
Strategic Account Manager
EclinicalWorks LLC
01.2018 - 12.2021
International Institute of Information Technology
PG Diploma from Data Analytics
03.2017 - 03.2018
Senior Customer Service Associate
Firstsource Solutions Ltd
03.2015 - 01.2017
Technical Support Officer
Convergys India Services Pvt. Ltd
08.2013 - 03.2015
Venkateshwara Open Universtiy
Bachelor of Commerce from Commerce
06.2013 - 10.2016
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