Sanjay Bhatt
Bengaluru
Summary
A dynamic Hotelier with a passion for Luxury Hospitality. A self-motivated individual dedicated to achieving career excellence by embracing responsibilities and devising strategies to enhance business, guest satisfaction, and profitability.
Overview
7
7
years of professional experience
Work History
CLUSTER DUTY MANAGER
Courtyard and Fairfield by Marriott Outer Ring
Bengaluru
2022.06 - Current
- Ensuring guest cycle is followed with established standards for the guests
- Ensuring the front office team works with sales focused attitude to maximize the hotel's revenue
- Responsible for training and mentoring junior colleagues
- Maintaining constant touch with regular guests and ensuring sales through word of mouth
- Developed and implemented strategies to improve customer service.
- Scheduled and organized daily shift rotations for a team of up to 40 employees.
FRONT OFFICE EXECUTIVE
2022.02 - 2022.06
- The Leela Palace Mumbai, (394 keys)
- Handling the processes of Check-In and Check-Out for guests
- Tracking and maintaining the VIP guest movements in the hotel
- Maintaining requisitions for daily functioning of the department keeping in mind monthly budgets
- Responsible for training and mentoring junior colleagues
- Ensuring guest cycle is followed with established standards for the guests.
FRONT OFFICE EXECUTIVE, (Acting Duty Manager )
Courtyard By Marriott
2021.03 - 2022.01
- Agra (184 Keys)
- Reported to the Front Office Manager
- Ensuring guest cycle is followed with established standards for the guests
- Promptly addressing guest queries and complaints
- Responsible for managing the duty roster of the front desk staff
- Maintaining requisitions for daily functioning of the department keeping in mind monthly budgets
- Responsible for training and mentoring junior colleagues
FRONT OFFICE ASSOCIATE
JW Marriott
Pune
2017.12 - 2021.03
- Keys)
- Handling the processes of Check-In and Check-Out for guests
- Upselling rooms, Luxury cars, Prepared Month-End Reports, Transport billing, productivity & cost control
- Prepared itineraries for High profile Corporate Accounts
- Tracking and maintaining the VIP guest movements in the hotel
- Trained and managed new associates
INTERN
Jw Marriott Pune, Marriott International
2016.12 - 2017.12
- Certificate during internship, for the performance and dedication at work
- Certificate of ‘Appreciation' and Certificate of ‘Best trainee of the year' from HR
Education
Bachelor of Arts -
Kumaon University
Uttarakhand01.2020
Diploma - Hotel
Amrapali Institute of Hotel Management
01.2017
Skills
- Front office Management
- Hospitality Administration
- Guest Experience Management
- Housekeeping Management
- Team Management
- Opera Champion
- GXP Champion
- Motivator
ACCOMPLISHMENTS
- Associate Of The Year 2019 ( JW Marriott Pune )
- Guest voice champion ( 2022-2023)
- Manager of • the year 2023 ( COURTYARD® MARRIOTT & FAIRFIELD® MARRIOTT BENGALURU OUTER RING ROAD )
- Certified departmental trainer
Languages
- English
- Hindi
ADDITIONAL INFORMATION
- Permanent Address: #12 Chanfi Bhimtal Nainital, Uttarakhand Pin code (263136)
- Knowledge'sare that the above information is accurate to the best my Knowledge.
Timeline
CLUSTER DUTY MANAGER
Courtyard and Fairfield by Marriott Outer Ring
2022.06 - Current
FRONT OFFICE EXECUTIVE
2022.02 - 2022.06
FRONT OFFICE EXECUTIVE, (Acting Duty Manager )
Courtyard By Marriott
2021.03 - 2022.01
FRONT OFFICE ASSOCIATE
JW Marriott
2017.12 - 2021.03
INTERN
Jw Marriott Pune, Marriott International
2016.12 - 2017.12
Bachelor of Arts -
Kumaon University
Diploma - Hotel
Amrapali Institute of Hotel Management
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