Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sanjay Bhosale

Sanjay Bhosale

Pune

Summary

An experienced professional with over 10 years of diverse experience in Project Management, Quality/Delivery Assurance & Automation also Part of Wipro's "SUPERS" club. I offer a proven track record of success in identifying and implementing innovative & automation solutions to streamline day-to-day operational activities

Overview

11
11
years of professional experience

Work History

Automation Manager

Wipro Limited
Pune
01.2022 - Current
  • Collaborated with cross-functional teams to identify automation opportunities across Service Desk, End User Computing, Network, and Windows Administration & DC.
  • Worked closely with the Nexthink Admin team to develop over 50 custom remote actions and dashboards to streamline operations & improve DEX Score
  • Improved the WDB[Work Done by BOT] work score for the account from 21% to 55% within a span of 2 years, driving significant productivity gains through automation.
  • Designed and implemented automation solutions using orchestration tools, Python, PowerShell scripts, and Nexthink to streamline day-to-day operations.
  • Received the "Best Automation PM" award in the very first quarter after joining as Automation Manager,

Account Quality Manager

Wipro Limited
Pune
07.2020 - 12.2021
  • Led cross-functional teams in the execution of Six Sigma and Lean improvement projects, identifying and addressing pain points across the aligned accounts.
  • Implemented smart automation solutions to streamline processes, reduce manual effort, and enhance operational efficiency.
  • Received Lean Facilitator and Six Sigma Black Belt "Train the Trainer" programs certifications
  • WIth the help of Lean, Six-Sigma, Pragati & Automation reduce the Quarterly SLA penalty of almost $50K-$100K
  • Certified ISO/IEC 20000 Internal Auditor at Wipro, I have conducted multiple ISO 20K audits across various accounts within the organization.

Group Leader

Wipro Limited
Pune
05.2013 - 07.2020
  • Effectively managed a team of 20-35 FTEs, ensuring they met their performance metrics and compliance requirements set by the customer and Wipro policies.
  • Assumed full accountability for end-to-end operations, including handling client calls, emails, and addressing any operational challenges.
  • Provided mentorship and guidance to new team leaders, helping them navigate operational complexities and achieve their goals.
  • Independently handled customer care issues and service problems, coordinating escalations and assessing customer needs to provide timely resolutions.
  • Demonstrated the ability to multitask, prioritize work, and ensure expected timelines were met.
  • Collaborated cross-functionally with departments such as FMG, IMG, and TED to achieve organizational objectives.

Education

Bachelor of Science - Statistics

Fergusson College, Pune University
Pune
03-2011

Higher Secondary School -

G. N. Khalsa College
Mumbai
04-2007

Skills

  • Infrastructure Automation
  • Data Analytics & Power BI
  • Nexthink Admin & Consultation
  • Scripting Languages [Powershell & Python]
  • Project Management & Leadership
  • Process Improvement [Lean]

Accomplishments

  • Best Automation PM Americas Region Q1 2023
  • Improved WDB[Work Done by BOT] score from 21% to 55% in 2 years span
  • With process improvement & automation avoided 50K-100K Penalty/Quarter

Timeline

Automation Manager

Wipro Limited
01.2022 - Current

Account Quality Manager

Wipro Limited
07.2020 - 12.2021

Group Leader

Wipro Limited
05.2013 - 07.2020

Bachelor of Science - Statistics

Fergusson College, Pune University

Higher Secondary School -

G. N. Khalsa College

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Sanjay Bhosale