Sanjay Chakraborty

Associate Vice President at Wipro Technologies with expertise in digital transformation and service delivery optimization. Demonstrated success in process automation, resulting in improved customer satisfaction and enhanced collaboration across departments. Proficient in risk assessment and project management, leading a global team to streamline operations and achieve significant cost reductions.

• English
• Hindi
• Bengali
• Oriya
• Kannada

• Transitioned - Process from Huston US -Delivery Centre to India Delivery Center Bangalore - India and from Canada to delivery center Kolkata.
• Appreciation letter from the Client for excellent transitioning, process stability and Post Transition stability of the process in India.
• Certificate of Appreciation from Business Lead for performing & handling the activity of the other lead in the team.
• Sponsored by employer for CIMA course.
• Achieved the “Alliance Award” for the best Team in BPO- Delivery center Accenture.

• Wipro Technologies, Bangalore, Karnataka, Associate Vice President, 01/2012, Present, Reporting to VP and managing a team of 115 members across the globe with 2 Manager and 2 Senior Managers as direct report., Design processes understand the as-is & design the to-be., Determine automation and digital transformation within the process., Driving digital transformation by automating manual tasks, thus reducing effort & cost with elimination of rework., Optimizing working capital by efficiently managing accounts receivables and (DSO)., Achieve cross-silo transparency regarding process execution and efficiency as Order management becomes a cross-departmental responsibility and reliability., Determine customer satisfaction by flawless and fast order fulfillment with transparent, reliable, and responsive process execution., Analyze business processes to identify opportunities for automation and optimize existing processes for RPA implementation at scale., Harness the integrated human and robot working loop for managing process excellence and transformation strategies., Model the current processes, from new customer onboarding to payment processing, and discover a more efficient way of operating., Harnessing the power of process management with dynamic, customizable dashboards, and process analysis/mining capabilities helps improve the end-to-end transparency of business processes., Optimize the collections process by reducing DSO with increased working capital., Working with the team to coordinate access to bank payments, such as cheques and lockbox remittances., Collection and cash application for entire Wipro entity across the globe including subsidiaries., Follow up with the respective Business finance manager on the outstanding and the critical cases., Creating new vendor codes in SAP and cash application receivables of 7 bank accounts., Managing the inter-company transactions., Ensure all tickets raised are appropriately and timely closed by the agents., Monthly receivable reporting and MIS with monitoring the risk register for the process., Collaborate with diverse teams across locations to manage transition & operations., Adhering to the SLA and ensuring that SOP's & FMEA’s, are reviewed regularly with accurate and timely reporting., Timely closure of critical activities during in month ends and interact with stakeholders for timely receipt of the input file., Developing rapport and communicate with stakeholders & customers with regular feedback., Ensure the improvement initiatives identified in the service review are correctly & timely executed., Motivate the team and identify people for rewards and recognition and fulfilling their training needs., Review the critical fields, OJT, learning curve and key parameters used to monitor the performance of the individual., Engage with stakeholders, analyze their goals and effectively manage their expectations, addressing any misalignment and ensure timely / effective resolution of escalated issues.
• Cap Gemini India, Kolkata, West Bengal, Operation Manager, 02/2007, 12/2011, Transitioned the complete Accounts Receivable operation for Capgemini North America from Canada to India delivery center., Managing a team of 30 including 2 Team Lead and 1 AM for O2C and T&E Process., Lean certified and completed Six Sigma Green Project., Set up new Client and maintenance of customer master management., Ensure all invoices are raised within TAT (Fortnightly and monthly) with accuracy., Finalizing the monthly collection target in discussion with the client and the team., Proactive and weekly calls with periodic meetings for status update on each portfolio., Interacting with clients in resolving their issues related to Invoicing., Managing the cash application process of four major US and Canada bank accounts., Prepare Daily Cash & On Account Report for the Management reporting team.
• Accenture India, Bangalore, Karnataka, Team Lead, 02/2004, 01/2007, Transitioned the Accounts Receivable process from Houston Delivery center with a span of 10 members & reporting to Operation Manager., Monthly Cash analysis statement with the appropriate rate of interest in sync with the joint venture rate., Finalizing the monthly collection target in discussion with the client and the internal team., Review Bank reconciliations for 11 major bank accounts.
• BAX Global India Ltd., Bangalore, Karnataka, Credit Controller, 01/2000, 01/2004, Regular follow up on critical outstanding with continuous tracking with overseas agents and affiliate countries for receivables., Reconciliation of customer accounts & tracking their debt credibility.
• TCI Ltd., Bangalore, Karnataka, Regional Accounts Officer, 06/1996, 12/1999, Maintenance of books of accounts of all controlling offices., Scrutinizing of Bank reconciliation statement.

• Passport Number: E 4679123
• Gender: Male
• Nationality: Indian
• Marital Status: Married