Seeking a position to utilize my skills and abilities in the organization that offers professional growth while being resourceful, innovative and flexible.
Overview
2
2
years of professional experience
19
19
years of post-secondary education
4
4
Languages
Work History
Account Manager
EYECON OPTICAL
04.2025 - Current
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Collaborated with sales team to identify potential upsell opportunities and expand client base.
Senior Sales Associate
Lenskart.com
02.2023 - 04.2025
Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
Developed sales plans to increase market share, customer base and revenue.
Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.