Sanjay Chittath
Program Manager
Mumbai
Summary
Program Manager with an overall experience of 14 years . Handled various roles and responsibilities . Managed multiple projects including retail support and Cloud migration projects .
Effectively developed long-term plans following company direction, creating new ideas.
Overview
14
14
years of professional experience
Work History
Program Manager
Tata Consultancy Services
Mumbai
01.2020 - Current
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Developed and maintained logistics workflows, procedures and reports.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Interacted with customers and clients to identify business needs and requirements.
- Coached team members on productivity strategies to accomplish challenging goals.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
IT Team Lead
Tata Consultancy Services
Mumbai
04.2015 - 10.2020
- Developed IT strategies to align with business goals, ensuring optimal performance and growth opportunities.
- Streamlined internal communications with the integration of collaboration tools that improved overall team coordination and efficiency.
- Spearheaded major infrastructure upgrades that increased network stability while accommodating future growth requirements.
- Led the successful migration of critical systems to the cloud, minimizing disruption to end-users while enhancing scalability.
- Improved security measures by conducting regular audits, implementing best practices, and updating policies as needed.
- Championed IT best practices through effective communication, training sessions, and workshops for non-technical staff members.
- Implemented data backup protocols for disaster recovery preparedness, ensuring minimal loss of information during unexpected events.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
Senior Process Associate
Tata Consultancy Services
Mumbai
01.2013 - 03.2015
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Optimized workflows for increased efficiency, utilizing Lean Six Sigma methodologies.
Software Installation Specialist
Mphasis
Mumbai
01.2010 - 09.2012
- Increased team productivity by creating internal resources for troubleshooting common installation issues.
- Collaborated with cross-functional teams to ensure seamless integration of new software into existing systems.
- Safeguarded system stability after new software installations by conducting routine performance monitoring checks.
- Enhanced software installation efficiency by streamlining processes and implementing automated tools.
Education
Bachelor Of Science - Information Technology
Vivek College
Goregoan West, Mumbai04.2010
Skills
Technical Skills
- AWS Certified Solution Architect Associate
- VMware Certified Technical Associate.
- Cisco Certified Network Associate.
Timeline
Program Manager
Tata Consultancy Services
01.2020 - Current
IT Team Lead
Tata Consultancy Services
04.2015 - 10.2020
Senior Process Associate
Tata Consultancy Services
01.2013 - 03.2015
Software Installation Specialist
Mphasis
01.2010 - 09.2012
Bachelor Of Science - Information Technology
Vivek College
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
NIDHI ASHARNIDHI ASHAR
Sr. Executive at Balkrishna Industries Ltd.Sr. Executive at Balkrishna Industries Ltd.