Sanjay Dogra
Operations Manager
New Delhi
Summary
Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Operations Manager ( G-Star Raw)
Reliance Brands Limited
04.2017 - Current
- Achieved sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Store Manager ( Armani Exchange)
Reliance Brands Limited
04.2016 - 03.2017
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Store Manager ( Armani Jeans)
Genesis Colors Pvt Ltd.
11.2013 - 03.2016
- Maximized sales and minimized shrinkage through excellent
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Store Manager ( Edhardy )
Wadhawan Retail Pvt Ltd
07.2009 - 09.2013
Education
Bachelor of Science - Hotel Management
Dr Ambedkar Institute of Hotel Management
New Delhi 04.2003 - 03.2006
High School Diploma -
Delhi Police Public School
New Delhi 04.2002 - 03.2003
Skills
Customer Service
Certification
[Manager As Coach], [DDI]
Timeline
Operations Manager ( G-Star Raw)
Reliance Brands Limited
04.2017 - Current
Store Manager ( Armani Exchange)
Reliance Brands Limited
04.2016 - 03.2017
Store Manager ( Armani Jeans)
Genesis Colors Pvt Ltd.
11.2013 - 03.2016
Store Manager ( Edhardy )
Wadhawan Retail Pvt Ltd
07.2009 - 09.2013
Bachelor of Science - Hotel Management
Dr Ambedkar Institute of Hotel Management
04.2003 - 03.2006
High School Diploma -
Delhi Police Public School
04.2002 - 03.2003