Sanjay Dua
Delhi
Summary
Dynamic and results-oriented professional with Lean Six Sigma certification, specializing in contract administration. Demonstrates a strong ability to lead cross-functional teams, consistently driving operational efficiency and excellence. Skilled in analytical reporting and quality assurance, with a proven record of enhancing team performance and ensuring compliance. Successfully developed and implemented training initiatives that elevated team capabilities in high-pressure environments. Dedicated to delivering top-tier results while fostering a collaborative and high-performing team culture.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Genpact Badshahpur
Gurugram
05.2021 - Current
- Lead and manage a team of Pricing Corrections Analysts, ensuring timely and accurate processing of pricing corrections across Pharma, MHS, Specialty, MPB, and MMS categories—supporting over $4.5B in annual transactions.
- Serve as the primary escalation point and Subject Matter Expert (SME) for pricing corrections, ensuring compliance with internal policies and customer satisfaction.
- Streamlined operations by implementing process improvements, enhancing efficiency across multiple departments.
- Monitor team performance against SLAs and accuracy metrics, provide coaching, feedback and training to drive continuous improvement.
- Coordinated staff schedules to optimize resource allocation and meet operational demands effectively..
- Conducted regular audits of processes, identifying discrepancies and recommending corrective actions for compliance adherence.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the process.
- Developed training materials to onboard new employees, ensuring consistent understanding of workflows and expectations.
- Prepare and present monthly performance reports and dashboards to senior leadership.
Contract Management Analyst
BT Global Services
Gurugram
09.2019 - 05.2021
- Obligation Management – To ensure all BT’s commitments are met during the life of the contract. Assign owner for each Obligation, review progress and ensure compliance
- P&L Management – Focus on revenue and cost assurance, specific contract requirements (clauses and charge schedules), expanding the bottom line (Gross Margins and EBITDA), advising contract accountants to make necessary deferrals and accrual adjustments to the P&L
- Financial Forecasting - Provide the best estimate of revenues to be realized and cost to be incurred in the following periods to the contract accountants. Defining base revenues and cost of the contract P&L, reflecting appropriate change controls in forecasted numbers, forecast for the upcoming sales opportunities available in the Salesforce based on how likely they are going to be realized in contract P&L.
- Order to Cash Management – Ensuring Customer’s request are validated and processed end to end till the Payment is received
- Change Management - Maintain governance over contract change controls to ensure all change controls are tracked and billed to the customer appropriately
- Risk Management - Identify, evaluate, respond and monitor the risk management process to ensure all risk are mitigated and cause no financial impact on contract P&L
- Resource Management - Ensuring people are resourced appropriately on to the work as per the Resource Plan, ensure accurate time booking against the Project code and validating Resource cost against Budgeted Cost
- Supplier Management – To ensure all SLA’s are met by the 3rdParty suppliers as contracted in supplier agreement, match the third party spend on the contract against the customer revenue, ensure operational engagement with the third parties
- Stakeholder Management - Engage and manage stakeholders at different levels, both within and outside the organization, to achieve contract objectives.
- Contract Governance– Prepare various contract governance reports CGR’s providing an important element of internal governance for senior management team. It includes a self-assessment of a contracts ‘state of health’ along with key financial data
- Debt Management - Work with Collections Team/Contract accountant on overdue debt, Escalate to account team/customer where necessary.
- Variance Analysis – Preparation and Review of Monthly Forecasts and Bi-Rolling Forecast with in-depth analysis of variances b/w actuals, forecast & budgets and provide variance commentary accordingly.
- Invoice Management – Ensuring Invoices are raised appropriately and issued to customer each month within the agreed SLA.
- Cost Assurance – Ensuring the costs are received and validated as per the agreement with the Product Lines and 3rd Party Suppliers and in case of any delay or miss, appropriate accruals are taken into P&L
- Revenue Assurance – Identifying revenue leakage (if any) and ensure to bill them with retrospective effect as per the Contractual terms
- Margin Management – Identification of areas to reduce cost & improve revenue margins and their implementation with the help of Procurement Team & Contract Team
Subject Matter Expert
BT Global Services
Gurugram
03.2015 - 08.2019
- Hired for the Pilot Project focused on Radianz SRM Process, playing a key role in process transition and development.
- Leading a team of 15 Team Members as an SME and addressing their concerns from the functional perspective.
- Providing Coaching and Mentoring to the new team members.
- Handling Escalations and Query Management that involves sharing RCA and response to MU within the agreed timelines.
- Governance of SOP Documents and updating them on regular basis in accordance with the Process changes.
- Creating Process Maps for the new contracts / specific piece of work transitioning into CDS.
- Managing the Contract operationally and be accountable for quality of work and operational SLA's for respective function.
- Responsible for Monthly Reporting like Monthly Business Review call with MU, Quality Audit Report, managing Issue Log Tracker, Performance Dashboards etc.
Senior Associate
Royal Bank of Scotland, RBS
Gurugram
02.2010 - 02.2015
- Handling Requests of UK based Customers pertaining to Change of Address, Standing Instructions like Direct Debits from their Accounts, Intra Bank Transfers, Signature Updation on their Accounts, Data Base Amendments and Change of Personal Details, Conversion of Account Types etc.
- To ensure that Customers Request are being processed under Risk Governance Guidelines
- Performing Quality Audit and giving feedback to team members about failed samples processed by them.
- To have thorough tracking and analysis of error trends and error categories.
- Giving Process Improvement Ideas through initiating Work Outs
- Providing Process Downloads to new Team members and also imparting new Updates among Team members
- Conducting Calibration calls with the onshore and offshore team to evaluate whether all the new process updates are being followed.
Education
PGDBFM With Specialization in Finance - Finance
IMT Ghaziabad
Ghaziabad06-2016
B.COM (Hons) - Commerce
Delhi University
Delhi, India06-2006
Skills
- Collaborative Team Management
- Operations Management
- Work Performance Review
- Analytical Reporting
- Process Optimization
- Quality control and compliance
- Training and Development
- Stakeholder Management
Accomplishments
- Nominated for Best Performer Award by McKesson directly for 3 consecutive years from 2022 - 2024 and awarded with 1000$ monetary reward each year
- Received Customer appreciation and quarterly awards in form of WIC (100$ Monetary Award) multiple times
- Played a key role in transition and development of 2 Processes
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
Contract and Commercial Management
Timeline
Assistant Manager
Genpact Badshahpur
05.2021 - Current
Contract Management Analyst
BT Global Services
09.2019 - 05.2021
Subject Matter Expert
BT Global Services
03.2015 - 08.2019
Senior Associate
Royal Bank of Scotland, RBS
02.2010 - 02.2015
PGDBFM With Specialization in Finance - Finance
IMT Ghaziabad
B.COM (Hons) - Commerce
Delhi University