SANJAY GHOSAL

• working on both Pre-Sales and Delivery Phases as a subject matter expert on RAN, Microwave, Power and Core site installation, implementation and installation material planning
• Creates and amends customer project telecom implementation model site solutions for cross business organization and optimizes telecom implementation site workflow processes
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Established a robust knowledge base repository containing process flow document, work package Instructions, various technical procedures, various technical procedures and Model sites design aimed at enhancing internal team's self-service capabilities.
• Create New Business Case proposal to define the efforts, Automations feasibility & dimension the Head Count required.
• Created comprehensive documentation of processes and procedures to ensure consistency throughout the department''s operations.
• Developed documentation, site design ( i.e diagram, 2D & 3D drawings), and specifications to meet project requirements and regulatory standards.
• Create work level agreement to define the mutual agreement of roles and responsibilities between Site Engineering CoE and market units with respect to Delivery Support.
• Finalize site solution technical design (Model Sites) for project implementation according to Technical and Services solutions agreed with customer
• Design definition of site survey documentation, site-specific documentation, implementation guidelines, share of responsibilities, site activities and acceptance process in collaboration with the Project team
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
• Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
• Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
• Managed resources effectively, optimizing resource allocation to maximize project outcomes.
• Successfully managed multiple high-stakes projects concurrently while adhering to strict timelines and budget constraints.
• Enhanced team productivity by implementing agile project management methodologies and streamlining workflows.
• Created detailed solution proposals based on unique customer requirements that addressed specific challenges faced by the customer.
• Established credibility with clients through subject matter expertise, leading to increased trust and stronger partnerships.
• Guided customers through proof-of-concept projects, ensuring their needs were met while showcasing product capabilities effectively.
• Built relationships with customers and community to establish long-term business growth.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Maximized performance by monitoring daily activities and mentoring team members.
• Optimized resource allocation across multiple concurrent projects by closely tracking team capacity levels against project deadlines and milestones.
• Evaluated and recommended new tools and technologies that resulted in increased development efficiency and up-to-date technical skillsets within the team.
• Coordinated with stakeholders to define project requirements, ensuring alignment with business goals and customer needs.
• Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
• Create Complete process flow for site engineering Activities or Sale items used in Site Engineering departments
• leading a team in Creating Technical site survey report by using Drone, photos and Digital site survey

• Work as a bid Lead by assigning team with different domains based on RFQ requirement and capability of the resources
• Guided customers through proof-of-concept projects, ensuring their needs were met while showcasing product capabilities effectively.
• Established credibility with clients through subject matter expertise, leading to increased trust and stronger partnerships.
• Collaborated with sales teams to develop winning strategies for complex deals, resulting in increased revenue.
• Partnered with marketing teams to develop targeted campaigns and materials that resonated with potential clients.
• Developed a comprehensive understanding of product offerings, enabling effective communication of value propositions to clients.
• Support regional portfolio development and Benchmarking. support RSM and enclosure development.
• Set up a lab at Manesar to do testing on the RSM, Cost Optimized Sensors, Customer Visits, training
• Streamlined internal processes by creating and implementing efficient pre-sales procedures and documentation standards.
• Provided technical expertise during client meetings, addressing concerns and ensuring successful product adoption.
• HELPDESK Site competence center: Handling technical queries from Market Area
• Enhanced customer satisfaction by delivering tailored pre-sales presentations and demonstrations.
• Evaluated customer feedback to identify areas for improvement, leading to a more effective pre-sales process and greater client satisfaction.
• Actively sought opportunities for upselling or cross-selling additional products or services during pre-sales engagements.
• Worked closely with product management teams to relay customer feedback, driving continuous improvement of product offerings.
• Trained junior pre-sales team members, improving overall team performance and knowledge base.
• Created detailed solution proposals based on unique customer requirements that addressed specific challenges faced by the customer.
• Built relationships with customers and community to establish long-term business growth.
• workshop has been conducted with market area (MOAI, MMEA and MANA) to ensure best practice/product sharing over market area
• Responsible for Technical solutions, Statement of technical compliance, Solution documentation and BOQ to customer’s RFQ
• Responsible for defining optimized E2E site solution (high level scope, BoQ, strategy, etc) based on the offered RAN Hardware technology
• Evaluate technical solution of 3PP supplier and material as per Ericsson requirement
• Conducted market research to identify new business opportunities and strengthen competitive positioning.
• Creating TCO sheet and create cost comparison sheet for different type sites
• Dimensioning of 3rd party Diesel Generator, air conditioner, UPS, power system & battery based on site power demand
• Solar power dimensioning and BoQ preparation

Special Recognition:

Got 3 times ACE award for contribution to business excellence for outstanding contribution in Business Excellence _RMEA region

Special Assignments:

• On site solution engagement for ordering and presale site solution support at Abu Dhabi, UAE. Etisalat project and KSA, Saudi Arabia
• Short time assignment at Addis Ababa, Ethiopia to support region team for Power and Site Solution update. Worked as Customer support representative (power and site solution) Ethiopia Telecom
• Customer engagement at Riyadh, Saudi

• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Responsible for all Electrical (Power) related activities for Core as well as RAN Sites
• Negotiated with suppliers to reduce material costs, improving profit margins
• Tender Preparation, Hands on experience in designing the electrical layout., power Dimensioning and Costing of BTS & RAN Sites
• Design definition of site survey documentation, site-specific documentation of RAN sites to check for scope of Modernization and Swap and do site survey of core sites for new core equipment installation and Root cause analysis
• Finalizing BoQ, Scope of work and Specifications of all Electrical Items (i.e. DC Power Plant, Batteries, Inverter, UPS, Earthing, DG set, DG / AMF / Canopy, SMPS & Battery, ACDB / DCDB, air conditioner etc.).
• Support to Logistics /Purchase Department in finalizing contracts/PO, for vendor technical assessment, part coding, oracle codes, scope of work finalization.
• Vendor development & carry out PDI & proto inspection of power & electrical items for End to End network solution
• Detail Engineering Drawings and Documents for Installation & Earthing.
• Conducting Training Program for Installation Teams (outsource team)

Special Recognition:

• Got ACE award for contribution to business excellence in Q4, 2010
• Awarded a special bonus on 2009 for Key contributor to companies’ success

Major Responsibilities

· involved in Project coordination, servicing, Installation & commissioning of LV & HV Equipment

· Coordination with Infra Site Vendor`s for equipment installation & commissioning

· Installation, testing & commissioning of Medium Voltage Panels (CT, PT, Breaker & Relays)

· Hand on experience on detecting fault and rectification of Indoor and outdoor Ring main unit, VCB breakers, Changing of CT and setting the operating Range of Relay in Ring main unit, 11KV VCB Breakers.

· Installation, Testing & Commissioning of Ring main unit, 11/0.415KV Package Sub Station

· Familiar with operation and Maintenance of AutoRestore, Sepam relay

Retrofitting of 11kV as well as 33KV SF6 Breaker

Major Responsibilities

• Erection, commissioning & testing of Power & Distribution transformers up to 5 MVA.
• New 33/11 KV Substation testing, commissioning
• Preparing work order for repairing of transformers (in Oracle System) & for other Jobs.
• Surveying for 33 kV, 11 kV & LT Industrial consumers & for Domestic Light & Fan consumers.
• Familiar with installation, testing, commissioning of HT & LT Breakers, Relays, CT & PT, power grid grounding, HT and LT cables etc.
• New 33 & 11 kV line erection (both Overhead & Underground)
• Working in Control Room for Load Management of 11kV and 33kV feeders

Major Responsibilities

• Installation &Commission of SMPS based float/boast charger, integrated power system (IPS), Conventional Charger, AMF Panel &VRLA Batteries.
• Servicing of all Products to customers in the region.
• Testing & detecting the Fault in SMPS Charger, IPS&VRLA Batteries.
• Familiar with UPS & SMF Batteries