SANJAY GUPTA
Noida
Summary
Result oriented AE Director having over two decade of experience, oversees every facet of Global Support Operations with strong program management and decision-making skills. This role has been pivotal in crafting a global customer support framework that leverages cross-functional expertise and strategic planning. It have empowered organization to excel in Design Verification and Digital Synthesis domains, recognized for turning low-performing organizations into top performer teams. Offering engaging personality with expertise in improving customer relationships.
Overview
32
32
years of professional experience
1
1
Certification
Work History
AE Director
Cadence Design Systems
01.2022 - Current
- Leading 36+ members team of firstline Managers and Application Engineers co-located at Noida, Bangalore, Cork delivering high quality support to Global Customer exceeding all Support Quality Parameters
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth contributed to 16% additional support workload globally YoY.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale, effectively using team meeting, 1:1 and skip levels
- Leveraged data analytics insights for informed decision-making in critical areas such as resource management, product quality improvement, CEX transformation
- Spearheaded successful initiatives such Pathways, Knowledge Hackathon, DIY Kits, for scalable support resulted in increased brand visibility and customer acquisition at fraction of cost
- Fostered culture of innovation, encouraging development of cutting-edge AI solutions Knowledge Weaver with 5+ highly successful productive delivering 80% time saving on content creation
Program Director / Sr Program Manager
Cadence Design Systems
02.2016 - 01.2022
- Forecasting, tracking changes in Global support load, risk assessment, mitigation plans with weekly updated to Executives in Covid Period GCS BU operations, reporting, creating Dashboards, generating alerts to ensuring actions to meet committed support deliverable.
- Successfully led key projects designed for scalable support targeting 80% customer onboarding from different regions on support channel, process automations to improving support productivity, CEX improvement and quality initiative 10x WoW, adoption of Tableau across support teams, JIRA to SFDC interface
- Led support WW Operations meeting with teams from All regions to ensure support Quality Parameters are met by all regions.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions in SDFC ,JIRA, CCMS CRM system
- Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
- Utilized data-driven decision-making techniques to ensure alignment with organizational goals.
Sr AE Manager / AE Manager
Cadence Design Systens
08.2011 - 02.2016
- Led 16+ members FED team co-located at Cadence Noida, Bangalore for delivering high quality support to Global Customer across Genus, Conformal, ET/ Modus
- Accomplished multiple tasks within established timeframes.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Cross-trained existing employees across Key design front end technologies to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Principal AE / Lead AE
Cadence Design Systems
08.2001 - 08.2011
- Support Team interface to key customers for tracking issues, negotiations to establish customer priority, interfacing with R&D teams on customer deliverables,
- Provided educational expertise and mentoring to junior team members.
- Evaluated and recommended new tools and technologies that resulted in increased development efficiency and up-to-date technical skillsets within the team.
- Interfacing with Customer, R&D program management team from tech spec development to timely feature delivery to customer.
- Teamed on development of technology roadmap spanning for six years.
Customer Support Team Lead
CMC Limited
04.1996 - 04.2001
- Project Management and support of large cross country DRDO, Govt PSUs for Networking Projects for Lan / WAN, Hardware Servers and Systems
- Network System Consultant and auditor to IOL for key project implementation
Senior Support Specialist
Crompton Greaves Informatics
04.1992 - 04.1996
- Project Management and support of large cross country Large corporate houses for Networking Projects for Lan / WAN, Hardware Servers and Systems
Education
Cadence Mini MBA - Performance Leadership Program -
UC Berkeley Executive Leadership Academy
Berkeley09.2023
Bachelor of Legislative Law (LLB) -
Choudhary Charan Singh University, Meerut
Greater Noida, India06.2020
Post Grad Diploma in IT & Management -
All India Management Association (AIMA)
New Delhi06.2005
BE Electronics and Telecom -
Regional Engineering Collage, Silchar,
Assam01.1992
Skills
- Strategic Leadership
- Operations Management
- Program Management
- People Management
- Hiring and Retention
- Decision-Making
- Analytical Thinking
- Problem-solving abilities
Certification
- Project Management Program,
- Data Sciences and Data driven Decision making
- Microsoft and Sun certification
Accomplishments
- Support Partner of the year award IFO organization 2023
- JedAI driven Knowledge Weaver highly productive and simple to use AI application program with 5+ proven use models
- Novel support initiatives Formal Pathways with DIY Kits for customer acquisition at fraction of cost for complex technology
- Launched highly successful annual signature event "GCS Elevate" for vision setting and staff engagement
Timeline
AE Director
Cadence Design Systems
01.2022 - Current
Program Director / Sr Program Manager
Cadence Design Systems
02.2016 - 01.2022
Sr AE Manager / AE Manager
Cadence Design Systens
08.2011 - 02.2016
Principal AE / Lead AE
Cadence Design Systems
08.2001 - 08.2011
Customer Support Team Lead
CMC Limited
04.1996 - 04.2001
Senior Support Specialist
Crompton Greaves Informatics
04.1992 - 04.1996
Cadence Mini MBA - Performance Leadership Program -
UC Berkeley Executive Leadership Academy
Bachelor of Legislative Law (LLB) -
Choudhary Charan Singh University, Meerut
Post Grad Diploma in IT & Management -
All India Management Association (AIMA)
BE Electronics and Telecom -
Regional Engineering Collage, Silchar,
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