Sanjay Jain
Jodhpur
Summary
With 16 years of experience in retail lending distribution, the focus has always been on achieving exceptional outcomes. Deep understanding of loan status review and monitoring, ensuring strict adherence to regulatory guidelines and term conformity. Building and maintaining strong customer relationships is a priority, dedicated to assisting customers in making sound financial decisions. Expertise extends beyond retail lending to encompass various financial matters, making a well-rounded professional in the industry.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Area Manager - Mortgage
Tata Capital Housing Finance Ltd.
04.2024 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Communicated product quality and market comparisons by creating sales presentations.
Regional Head Sales - Mortgage
ICICI Bank Limited
12.2022 - 11.2023
- Manage INR 120+ million in client assets, anticipate client needs, and provide outstanding customer service to clients in all aspects of Mortgage relationship management
- Ensure customers are protected by offering appropriate mortgage packages completely within RBI and NHB guidelines
- Build positive client relationships and resolve all problems throughout the loan processes after analyzing potential risks and benefits for each customer
- Relationship building with direct and indirect business team and channel partners
- Coaching and Training of Mortgage product & process to entire team members (weekly Basis)
- Increased revenue by identifying new business opportunities and closing high-value deals.
Senior Manager - Mortgage
Kotak Mahindra Bank Ltd.
01.2021 - 12.2022
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Managed senior-level personnel working in marketing and sales capacities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Portfolio Business Manager - HL/LAP
AU Small Finance Bank Ltd.
06.2018 - 12.2020
Deputy Manager - Mortgage
HDFC Sales Pvt Ltd - A subsidiary of HDFC Bank Ltd.
08.2015 - 05.2018
Branch Sales Manager - Mortgage
Dhanlaxmi Bank Ltd.
01.2008 - 07.2011
Relationship Manager
ICICI Home Finance Ltd.
06.2002 - 01.2008
Education
Bachelor of Commerce - Banking & Finance
JNV University
06.1997
Skills
- Team Leadership
- Process Improvement Management
- Client Relationship Management
- Team Empowerment
Personal Information
- Date of Birth: 06/28/82
- Gender: Male
- Nationality: Indian
Honours And Awards
- RBC Mega star, ICICI Bank Ltd., 08/08/23, Excellent Performance in Mortgage and Cross selling business.
- Rising Star of the year, AU Small Finance Bank Ltd., 10/01/19, Team Activation for Cross Selling products and generate 525 NTB customer.
- WUBS Champion Trophy, Western Union Business Solution, Canada, 10/13/12, Highest Transaction of Global Remittance payments and Cross sell of TPP.
- Employee of the Year, Emirates International Exchange, 11/10/04, Business volume in terms of Revenue generation.
- NCA Trophy, Dhanlaxmi Bank Ltd., 02/01/11, Top 3 BSM - Mortgage in North Region.
- Champion of Champion contest, Dhanlaxmi Bank Ltd., 08/01/10, Top Performer in Retail Assets & Cross Sell of Banking Products.
Certification
- Salesforce Certified Administrator
- Microsoft Office Specialist (MOS) Certification
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Sindhi
Advanced (C1)
Gujarati
Intermediate (B1)
Punjabi
Intermediate (B1)
Timeline
Area Manager - Mortgage
Tata Capital Housing Finance Ltd.
04.2024 - Current
Regional Head Sales - Mortgage
ICICI Bank Limited
12.2022 - 11.2023
Senior Manager - Mortgage
Kotak Mahindra Bank Ltd.
01.2021 - 12.2022
Portfolio Business Manager - HL/LAP
AU Small Finance Bank Ltd.
06.2018 - 12.2020
Deputy Manager - Mortgage
HDFC Sales Pvt Ltd - A subsidiary of HDFC Bank Ltd.
08.2015 - 05.2018
Branch Sales Manager - Mortgage
Dhanlaxmi Bank Ltd.
01.2008 - 07.2011
Relationship Manager
ICICI Home Finance Ltd.
06.2002 - 01.2008
Bachelor of Commerce - Banking & Finance
JNV University
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