Sanjay Jain
Sales & Operation Expert
Pune
Summary
Passionate about sales & marketing, seeking a dynamic career with continuous challenges to push capabilities to new heights. Striving for personal growth and satisfaction while contributing to the organization's success. Eager to leverage skills to drive impactful results and exceed expectations in a fast-paced environment. Strong background in leadership and operations with a proven ability to drive results through effective team collaboration and strategic planning. Skilled in optimizing resources, managing budgets, and adapting to changing business needs. Known for reliability, effective communication, and fostering a high-performance culture.
Overview
22
22
years of professional experience
2009
2009
years of post-secondary education
2
2
Languages
Work History
State Head
One97 Communication Ltd
01.2024 - Current
- Managed team of 5 ASMs, 18 TLs, and 300 FSEs across ROMG markets.
- Ensured quality deployment of POS, UPI, EMI GMV, and Xsell products to meet targets.
- Led a team of district managers to ensure consistent execution of operational standards and best practices, fostering collaboration and accountability.
- Grew distribution and market share across segments in assigned market.
- Developed and implemented regional marketing strategies to enhance brand visibility and drive customer engagement across multiple states.
- Facilitated hiring of ASMs, TLs, and FSEs to achieve full team capacity.
- Oversaw budget management for regional operations, ensuring efficient allocation of resources while maintaining compliance with financial guidelines.
- Coached ASMs regularly to enhance management of TL deliverables and performance metrics.
- Coordinated training programs for new staff, enhancing team performance through skill development and knowledge sharing on product offerings and company policies.
- Spearheaded initiatives aimed at improving customer satisfaction scores by developing feedback mechanisms that addressed service gaps identified through surveys and direct interactions.
Zonal Head-Payment Business-ROMG
HDFC Bank
01.2019 - 01.2024
- Handling team of 2 Area Head and 16 KAM & 160 FOS Based out at ROMG locations. Total portfolio of 450 Cr with more than 10K merchants’ portfolio.
- Maintaining relationships with branches, Cluster heads, Circle Heads and cross functional pears to acquire new merchants as well as to get incremental volumes from the existing Key retail portfolio.
- Responsible to identifying the merchant and get strategic Alliances for increasing the volumes.
- Responsible for the increasing overall & segment wise market share.
- To ensure Key Retail portfolio visitation by KAM & Relationship Officers.
- To ensure the increase the banking relationship with Current and new portfolio merchants.
- Ensuring the desired productivity of FOS & MRM.
- Responsible for achieving the set targets of ME Acquiring (New & Competition), Volumes and other cross sell products (i.e., Liabilities & Assets) for the region.
- Leading, mentoring & monitoring the performance of the team to ensure efficiency in business operations.
- Building, coaching and developing the premium sales teams and ensuring appropriate sales processes are followed.
- Ensuring highest levels of controls and compliance are adhered to while meeting sales targets.
- Managing the performance of individual teams through performance management techniques, career planning strategies.
- Achieve Productivity targets on acquisition and value of credit card disbursement.
- Responsible to increase the profitability of the portfolio by penetration of VAS in the exiting & newly acquired merchant for ensuring the revenue.
- Region has topped the chart in the key merchant acquisition in the month of March’19.
- Qualified for lead to win Contest for OND 2019.
Area Sales Manager
Vodafone Cellular Ltd
07.2014 - 01.2019
- Managed the team of 5 TSM/ 2 TSO and 13 distributors. Total Business Rs 5 crores per month and total activations 40000 per month.
- Ensuring quality acquisition & iCMS leadership in the each TSM territory.
- Drive business as per Norms i.e., DPL & MRR. Setting the targets for all distributors on the basis of past trends & Business norms.
- Leveraging team to drive distribution parameters as UEO, UAO, TAO, STO and PAO.
- Highest Data Tertiary growth by increasing DSO and data product penetration.
- Monitoring the daily operations & tracking their performance at each TSM & CP level.
- Increased acquisition form NON KRO and reduced Top docile contribution considerably resulting in good quality and growth.
- Retail engagement programmed (CLUB RED) done to educate the retail for data business and new methods to enhance revenue by way of use of other product lines such as data cards.
- Monitoring the operations of the competitors & tracking their new launches & promotions.
- Diving Mpesa business with 3 Exclusive distributors and 13 direct distributors.
- Heading all new pilots and initiative in circle like Model Beat, New Documentation process etc.
- Training & empowering the partners to build required human & material infrastructure in place.
- Performance evaluation of channel partners on weekly & monthly and ensuring the ROI.
- Trained and inducted new joined RSM and DAM for MNG.
- Managed relationships with key clients, ensuring high levels of satisfaction and loyalty through effective communication and support.
- Leading, mentoring & monitoring the performance of the team to ensure efficiency in business operations, meeting of individual & group targets.
- Successfully handled Market visits of Group Directors, COO, OD (West) and Business Head.
Territory Manager
Vodafone Cellular Limited
10.2012 - 06.2014
- Distribution setup and Expansion
- Revenue Enhancement & handling 3.6 CR of monthly revenue.
- Increments of Activation Outlets.
- Increment of Transacting Outlets.
- Increment of Data Selling Outlet.
- Increment of Porting Outlet.
- Responsible for gross Extraction from the territory.
- Responsible for quality acquisition i.e. REC (Revenue Earning Customers).
- Handling sales promotional activities.
- Ensuring product availability and Visibility in the market.
- Ensuring trade satisfaction by giving quick resolutions of queries.
- Built and maintained strong relationships with key clients, ensuring exceptional customer satisfaction and loyalty.
Territory Sales Manager
Aircel Cellular LTD
01.2010 - 09.2012
- Distribution setup and Expansion.
- Revenue Enhancement.
- Achieving basic KPIs.
- Activation Outlets (Daily & monthly).
- Transacting Outlets (Daily & monthly).
- REC (Revenue Earning Customers).
- Handling sales promotional activities.
- Ensuring Visibility in the market.
- Setup new distribution in south Pune market and launched successfully.
- Generated site wise revenue by driving VAN activities and CANOPY activities in upcountry market Like Yawat & Urlikanchan.
- Urlikanchan & Loni nominated for best site utilization across ROM.
Asst. Sales Manager
Vardan Garments Pvt. Ltd. (Killer & lawman Jeans)
07.2003 - 11.2006
- To manage the team of executives for all sales and marketing activities.
- To interact with and develop new Clients and sustain customer relationship.
- To attain yearly& monthly targets.
- To plan and implement promotional activities in the region.
- To prepare and submit periodical reports in Head Office.
- To collect payments from client.
- Was instrumental in Appointing K-lounge Stores in Indore, Bhopal, and Jabalpur.
- Have handled all K-Lounge stores with the help of sales Executives.
- Specialized in inventory management and customer account reconciliation.
- Increase counter size and stock levels at A & B grade Outlets.
Education
Master of Business Administration -
Sanghvi institute of management and science
Bachelor of commerce - undefined
Govt. Arts & Commerce College
Skills
Sales leadership
Operations management
Channel partner engagement
Merchant acquisition strategies
Effective relationship management
Strategic planning
Sales growth strategies
ROI optimization strategies
Strategic account management
Customer engagement practices
Collaborative team management
Performance assessment strategies
Collaborative team development
Employee training and mentorship
Brand visibility improvement
Industry benchmarking
Business development initiatives
Personal Information
Date of Birth: 03/17/84
Timeline
State Head
One97 Communication Ltd
01.2024 - Current
Zonal Head-Payment Business-ROMG
HDFC Bank
01.2019 - 01.2024
Area Sales Manager
Vodafone Cellular Ltd
07.2014 - 01.2019
Territory Manager
Vodafone Cellular Limited
10.2012 - 06.2014
Territory Sales Manager
Aircel Cellular LTD
01.2010 - 09.2012
Asst. Sales Manager
Vardan Garments Pvt. Ltd. (Killer & lawman Jeans)
07.2003 - 11.2006
Bachelor of commerce - undefined
Govt. Arts & Commerce College
Master of Business Administration -
Sanghvi institute of management and science