SANJAY JHA

• Overall Customer Market Share (CMS) for the Zone
• Net adds for all products (voice – prepaid/postpaid, data, VAS etc.) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the Zone
• Channel infrastructure enhancement (recharge outlets, activation outlets, town reach, number of stores, SFS/LFS etc.)
• Overall Revenue Market Share (RMS) for the Zone
• Zonal Revenue – across all products and channels
• Savings on allocated COCA (controllable components), Personnel and G&A budgets at the zonal level
• Managing overall customer satisfaction and revenue churn targets across different customer segments
• Ensuring higher visibility by executing communication and branding activities, in coordination with the circle team
• Bad debt management; Collection infrastructure/ reach enhancement
• Managing changes in business, organization, people to ensure continuity and smooth operations
• Coaching, mentoring and retention of on-roll team members
• Management of off-roll employees and agencies (in CS, Sales)

• · Launching and Establishing the New Product CNL ·
• Distribution and Dealer Management. ·
• Specifying the product in Govt. Dept. And liasioning with them.
• Digital Promotion of Product with GEO mapping and SEO. ·
• Supply Chain Management from Hyderabad warehouse to all assigned territories.
• Project Handling and Architect/Interior/Contractor/Builder Management. ·
• Responsible for managing Operations (quality of service & escalations) in the marketplace and ensuring high quality of customer experience. ·
• Building Sustainable demand channels from a long-term perspective. ·
• Build a highly engaged and energetic team that strive for success. ·
• Creating new processes to improve operational efficiencies. · Timely credit collections.

• · Manage the P/L end to end for a micro-market ·
• Drive the off-line channels and close liaising with the online team to ensure meeting of the URN targets ·
• Responsible for managing Operations (quality of service & escalations) in the marketplace and ensuring high quality of customer experience ·
• Building Sustainable demand channels from a long-term perspective ·
• Responsible for meeting the supply targets and identifying new supply avenues ·
• Build a highly engaged and energetic team strive for success ·
• Creating new processes to improve operational efficiencies

• Zonal Business Manager, Begusarai/Gaya, Bihar

(May’2015 – Apr’2019)

• Sr. Manager, Buxar, Bihar

(May’2013-Apr’2015)

• Manager, (Biharsharif/Darbhanga)

(Jan’2010-Apr’2013)

• Overall Customer Market Share (CMS) for the Zone
• Net adds for all products (voice – prepaid/postpaid, data, VAS etc.) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the Zone
• Channel infrastructure enhancement (recharge outlets, activation outlets, town reach, number of stores, SFS/LFS etc.)
• Overall Revenue Market Share (RMS) for the zone
• Zonal Revenue – across all products and channels
• Savings on allocated COCA (controllable components), Personnel and G&A budgets at the zonal level
• Managing overall customer satisfaction and revenue churn targets across different customer segments
• Ensuring higher visibility by executing communication and branding activities, in coordination with the circle team
• Bad debt management; Collection infrastructure/ reach enhancement
• Managing changes in business, organization, people to ensure continuity and smooth operations
• Coaching, mentoring and retention of on-roll team members
• Management of off-roll employees and agencies (in CS, Sales)

• Driving sales of new acquisitions to increase net REC base
• Pre-paid data activations and sale of mobile handsets
• Sales and Product training to Field Force
• Ensuring range selling by handling field marketing activities, Road Shows, Canopy activities, Visibility drives, identifying and coordinating with Marketing Team for tapping key visibility areas & Merchandising
• Achieving value and volume targets and ensuring dealer profitability through the sales team
• Expansion & New roll-outs: Launch New Roll-out locations as part of the expansion plan, setting up of distribution network and channels
• Training and Supervision of DSE's – Monitoring their productivity
• Ensuring maximum customer satisfaction by providing technical assistance to achieve quality norms

• Handled the Prepaid Business of Basti and Khalilabad
• Managed a team of 1 Rural Sales Officer, 31 DSE, 8 Distributors for ensuring target achievement both in terms of gross additions / net additions and revenue
• Pivotal role in implementing initiatives like roadshows, trade/consumer promotions, channel meets, outdoor visibility, handset bundle offers, brand alliances, and churn control
• The merit of taking Basti district from the collapsed business of 35 lakh to whopping 1.5 Crores in just 10 months
• Successfully developed around 13 towns during the tenure, those launched post & prior to the association with the Bharti in terms of revenue generation and network utilization.

• Responsible for secondary sales targets for the OTC product range
• Monitoring of Wholesale counters of the entire North
• Promotional activities for Gillette Presto, Oral-B Toothbrush, and Wilkinson Sword Blade
• Launching of New Products and its promotional Activities: Launched Champion Razor: A Biggest successful product campaign
• Selection training, Supervision, and development of OTC Promoter/Executive
• Analysis, projection, and implementation of secondary sales plan as per organizational goal
• Managing the local trade promotion schemes.

• Government and Institutional Sales of HP/Compaq PCs and Laptops
• Sales of OS like Windows and Office Packages
• POS incharge of Reliance Communication.