Travel
Sanjay Keswani
Operations Manager / Process Transitions
Kalyan
Summary
Seasoned Operations Manager and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Operations Manager / Process Transitions
Powerweave Software Services Pvt. Ltd.
Mumbai
2022.06 - Current
- Currently holding USA and CANADA B1/B2 Visa
- Maximum team span managed of 130 FTEs
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed operations reports to understand numbers and trends.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Identified procedure or process changes required to improve performance and productivity.
Assistant Manager Operations / Process Transitions
Powerweave Software Services Pvt. Ltd.
Mumbai
2017.04 - 2022.05
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Supervised operations team to support operational excellence and excellent customer service.
- Introduced new methods, practices and systems to reduce turnaround time.
- Educated operations team on best practices, company policies and service excellence standards.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Evaluated suppliers to maintain cost controls and improve operations.
Team Leader Operations / Process Transitions
Powerweave Software Services Pvt. Ltd.
Mumbai
2014.07 - 2017.03
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Set schedules and oversaw daily workflow.
- Kept team activities in compliance with safety, regulatory and environmental guidelines.
- Adhered to applicable guidelines and requirements, and assisted team in doing same.
- Sat on new hire interviewing panel and made recommendations.
- Produced detailed reports outlining performance against benchmarks.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Compiled training materials for new employees and tracked skill development.
- Weekly/Monthly Review Calls to be organized.
- Ensure Minutes of Meeting are published after every client call.
- Maintain and publish Internal and External Reports.
Back Office Executive
Powerweave Software Services Pvt. Ltd.
Mumbai
2012.07 - 2014.06
- Enter incoming purchase orders/faxes into pre-defined excel sheets or web forms, CRM Systems across remote desktops.
- Required to maintain accurate reports of work done.
- Achieving productivity and quality targets.
- Participating in daily team briefings and feedback.
- Active participation in training and assisting new joiners.
- Reaching out to clients via emails regarding any queries or questions on order management.
- Maintaining proper coordination and support with other sub-departments of process.
- Incoming order mailbox management.
Associate
Inventurus Knowledge Solutions
Mumbai
2010.06 - 2011.03
- Responsible for effective communication with end customer as per project requirement.
- Responsible for attending/making calls.
- Adhere to Service Level Agreements/Process Benchmark.
- Coordinating with team members to achieve targets.
- Maintaining Quality Standards and co-operate with QA team during audits.
- Participating in daily team briefings and feedback.
- Performed exceptionally and was promoted to work on Blue-Sheets as result of timely delivery and quality.
Education
Bachelor in Information Technology - Computer And Information Systems
National Institute of Information Technology
Kalyan 2006.04 - 2009.03
Bachelor of Commerce - Accounting And Finance
Chandibai Himathmal Mansukhani College
Ulhasnagar 2008.04 - 2009.03
Higher Secondary School - Financial Accounting
Jai Hind School And Junior College
Ulhasnagar 2005.04 - 2006.02
Secondary School Certificate (SSC) - Social Science, Maths, Physics, Chemistry, Biology
New Era High School
Ulhasnagar 2003.04 - 2004.03
Skills
Work flow planning
Accomplishments
- Collaborated with team of 10 in the development of WMS Project
- Earned the “Employee of the Month” Award in 2014 and 2015
- Skip level promotion as Team Leader Operations in July 2014
- Was nominated for USA and Canada Business Visas
- Certificate for completion of 5 and 10 Years of service with Powerweave Software Services Pvt. Ltd
- Skip level promotion as Team Leader Operations in July 2014
- Promoted as Assistant Manager Operations in April 2017
- Promoted as Operations Manager in June 2022
- Highest combined offshore & onshore Project Migrations recorded across the board in the organization. Presently standing at 16 projects since 2014
- 100% success rate of completion of transition and managing operations
- On-site visit to places in USA and Canada for process training and identifying new business opportunities
Interests
Riding cars
Fitness
Tech-savvy
Timeline
Operations Manager / Process Transitions
Powerweave Software Services Pvt. Ltd.
2022.06 - Current
Assistant Manager Operations / Process Transitions
Powerweave Software Services Pvt. Ltd.
2017.04 - 2022.05
Team Leader Operations / Process Transitions
Powerweave Software Services Pvt. Ltd.
2014.07 - 2017.03
Back Office Executive
Powerweave Software Services Pvt. Ltd.
2012.07 - 2014.06
Associate
Inventurus Knowledge Solutions
2010.06 - 2011.03
Bachelor of Commerce - Accounting And Finance
Chandibai Himathmal Mansukhani College
2008.04 - 2009.03
Bachelor in Information Technology - Computer And Information Systems
National Institute of Information Technology
2006.04 - 2009.03
Higher Secondary School - Financial Accounting
Jai Hind School And Junior College
2005.04 - 2006.02
Secondary School Certificate (SSC) - Social Science, Maths, Physics, Chemistry, Biology
New Era High School
2003.04 - 2004.03
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