Sanjay Kishnani
Pune
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Principal Engineer
Dell Technologies
Pune
10.2016 - Current
- Architect and implement solutions that meet and/or exceed customer requirements that are sustainable in a multi-tenant cloud environment
- Engage with clients to determine technical and design solution requirements
- Determine appropriate migration techniques for specific scenarios following defined onboarding methodologies
- Execute technical activities to migrate client systems and data to AZURE and GCP platforms
- Provisioning required infrastructure for customer environments such as hypervisors, VMs and storage
- Coordinating, testing and monitoring replication and technical cutover activities
- Contribute to the continual improvement of the onboarding/automation process to achieve maximum efficiency
- Provide technical support for issues during an onboarding process as well as assisting technical resources such as SAP and Oracle consultants.
Subject Matter Expert
IBM India Private Limited
Bengaluru
12.2013 - 10.2016
- Providing L-III Global Support on Core Novell and Vmware Products
- Handle escalations from L1-L2 support within the team
- Build and deployed the ESXi/ESX hosts, deployed virtual machines using templates, applied host profiles for new hosts
- Virtual machines migration using P2V or V2V using platespin and V-converter from esx 3.5 hosts to new Esxi 5.1 hosts environment
- Carried out successful upgrade of Esxi 4.1 hosts to 5.1 environment for 40 hosts, successful patching for hosts on regular interval
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
- Generated technical documentation including system diagrams, process flow charts, white papers.
Project Lead
Tech Mahindra
05.2011 - 12.2013
- Installing, configuring and troubleshooting eDirectory and Netware related issues in all platforms
- Configuring and Troubleshooting Novell Cluster Services
- Configuring, Troubleshooting and Managing iPrint Products Netware SuSe Linux
- First point of contact for escalation within the team of Core OS
- Follow Change Management Process (Apply patches, Up gradations, IP change, Migration)
- Responsible for documentation and make sure all Servers are in compliance for the Audit Process which Customer and Tech M undergoes annually
- Handle escalations from L1-L2 support within the team
- Regularly attain meetings with U.S customer for updates and address any escalations/ issues reported
- Customer handling is a key process during these meeting
- Responsible for regular updating Monitoring tools
- Periodical technical assessment of L1-L2 support and provide technical training / KT (Knowledge Transfer)
- Involvement in the Installation, maintenance and support of servers hosted at Tech Mahindra Global Datacenter
- Supporting virtual Infrastructure comprising of VMware ESX Servers
- Responsible for reviewing service calls, monitor SLA s and notify engineers to ensure customer satisfaction, empathy, meet SLA's, service quality
- Crash and Hang Dump analysis/Debugging on Novell NetWare, & Problem Management Tools
- Escalation handling
- Establishing relationships with new clients by regular presentations or discussions
- Managing billing for Fixed Bid customers
- Understand & Manage all delivery aspect of the project (scope, schedule, cost, risks & issues, quality, customer satisfaction)
- Act as the primary point of contact to specific clients, managing the overall and day-to-day business and technical aspects of clients' solutions
- Identify and implement techniques to improve relationship management productivity, increase efficiency, mitigate risk, and resolve issues
- Defining the Road map based upon PSAT Surveys on quarterly basis.
Senior Technical Support Engineer
Novell
11.2007 - 05.2011
- Technical support Engineer for L3 support on Novell product like OS (Operating system) on NetWare with recognized good customer service attitude and also with proven track record of good performance
- First point of contact for L1/L2 and escalation handling
- Working knowledge on the following products: Novell NetWare 5.x, 6.0 to 6.5 SP8
- Novell Cluster Services for NetWare
- SuSE Linux Enterprise server (SLES), SuSE Linux Enterprise Desktop (SLED), Red Hat
- Windows 2003 Enterprise server, Linux Open Enterprise Server
- Novell iPrint and Novell Distributed Printing Services (NDPS)
- Worked on NFAP (Novell file authentication protocols) like CIFS, SLP, SAMBA, AFP, DNS, DHCP
- Troubleshooting of issues related to LDAP and Certificate issue
- Troubleshooting Novell iManager, Console one and file system trustee right information.
- Provided technical support to customers by responding to inquiries, troubleshooting hardware and software issues, and resolving problems in a timely manner.
- Performed system maintenance tasks such as backups, disk space management, patching, and user administration.
Education
B.com - Accounting
Devi Ahilya University, Indore
01.2009
Skills
- Linux
- Ansible
- Google Cloud Platform (GCP)
- Microsoft Windows Professional
- Microsoft Azure
- Solution Architect
- Team Mentoring
- Automation Expert
- System Architecture
- Virtualization Technologies
- Project Management
- Transition Expert
- Project Team Leadership
Certification
- ITIL V3 - Information technology infrastructure library
- CNE - Certified Novell Engineer
- MCSA : Microsoft Certified Server Administrator
- Microsoft Azure Administrator
- Google Cloud Architect
- VMware Certified Professional
- Signature Service Certified
- RedHat and Suse Linux Certified
Honors Awards
- Pat on Back (POB)
- GTS Service Excellence Award (SEA) - 2015
- Manager's Choice Award - 2015
Roles And Responsibilities
- Design and implement solutions that meet and/or exceed customer requirements that are sustainable in a multi-tenant cloud environment
- Engage with clients to determine technical and design solution requirements.
- Determine appropriate migration techniques for specific scenarios following defined onboarding methodologies.
- Execute technical activities to migrate client systems and data to AZURE and GCP platforms.
- Provisioning required infrastructure for customer environments such as hypervisors, VMs and storage.
- Coordinating, testing and monitoring replication and technical cutover activities
- Contribute to the continual improvement of the onboarding/automation process to achieve maximum efficiency.
- Provide technical support for issues during an onboarding process as well as assisting technical resources such as SAP and Oracle consultants
- Assist in communicating cloud provisioning requirements to internal and external resources.
- Liaise with team members and leads to ensure smooth handover of projects to the platform operations and managed services teams.
Personal Information
Title: Senior Principal Engineer
Languages
- English (Professional Working)
- Hindi (Full Professional)
Languages
English
First Language
Timeline
Senior Principal Engineer
Dell Technologies
10.2016 - Current
Subject Matter Expert
IBM India Private Limited
12.2013 - 10.2016
Project Lead
Tech Mahindra
05.2011 - 12.2013
Senior Technical Support Engineer
Novell
11.2007 - 05.2011
B.com - Accounting
Devi Ahilya University, Indore
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