Sanjay K Muraleedharan
Lead Support Analyst
Kochi
Summary
- Accomplished IT Professional with over 17 years of experience specializing in application support and system analysis.
- Proven Leadership in managing 24x7 production support environments, specializing in L1 monitoring and L2 issue resolution.
- Expertise in Mentorship, having successfully guided Level 1 colleagues and new team members to advance their technical skills and service capabilities.
- Strategic Problem Solver recognized for implementing automation and optimizations that reduce manual effort and improve system performance.
- Former Senior .NET/SQL Developer and Support Analyst / Azure Admin
- Excellent analytical and trouble shooting skills in the area of supporting vendor applications built in Dot Net, Sharepoint , HTML, Javascript, NodeJS,ReactJS,SSRS, SSIS, Power BI, Tableau.
- Skilled in analyzing and developing applications, primarily websites using ASP.Net/ Winforms .Net platform ,WPF and Data warehousing concepts using SQL Server, Business Intelligence (SSIS, SSRS), SQL 2016 , Sharepoint 2010 ,Sharepoint 365, Nintex, HTML5,Microsoft Powershell and .Net technologies’. Hands on development in NodeJs, ReactJs, Python Developed Web Services using Dot Net Web API, MVC architecture.
- Developed Windows services using WCF. Certified Salesforce Admin since July 2017.
- Achievements :-
1. Resolved the maximum number of production incidents in a team that support Digital Applications.
2. Did multiple automations in the current project for reducing manual activities.
3.Optimized store procedures for improving system performance Developed Win forms .Net applications from Scratch. ASP.Net Applications Developed Web API using MVC framework. . Certified in Dot Net , SQL and certified Salesforce Admin. Certified Azure Admin
- Detail-oriented Systems Analyst with 17 years of experience diagnosing computer system inefficiencies and devising innovative solutions. Established authority on swift identification of IT deficiencies and accurate reporting to senior personnel for improvement. Team-oriented professional with inherently collaborative approach to project completion.
Overview
18
18
years of professional experience
6
6
Certifications
4
4
Languages
Work History
System Analyst
UST Global Pte Ltd
01.2015 - Current
- Experienced in supporting various business teams involved in trading Distribution and Digitally developed applications
- Supported the Content Management of client’s APAC region websites using EpiServer tool.
- Worked on Sharepoint 2010 admin level and also created Nintex Workflows integrated with Sharepoint as part of automation processes.
- Mentored Level 1 colleagues to grow up the ladder to the Level 2.
- Well experienced with on-site job roles and responsibilities as a result of two on-site assignments to client’s Singapore office.
- Matured in the skills required for maintenance and support of Digital applications built using HTML 5 and Javascript with CMS for Content Management.
- Supported Client based requests and issues in Tableau.
- Created reports using Microsoft PowerBI as part of Automation.
- Mastered in tools - SQL Server 2016, Visual Studio 2016, ORACLE, Tableau, Power BI, Episerver CMS. languages - C#.Net, SSRS, SSIS, SQL
- Project’s Details: Client Name: Schorders Project Name: Schorders Application Support Project Description: This project is to provide 24x7 application production support service which includes L1 – Monitoring of applications and L2 – Resolution of user issues. Project Role: Support Analyst
IT Analyst
Tata Consultancy Services
01.2008 - 01.2015
- As a matured support analyst, with solid performance, managed to groom new co-team members in developing their knowledge and skills required for dealing with incidents of in-house applications Resolved the maximum number of production incidents in a team dedicated to serve Investment Operations.
- Recognized by clients for giving improvement suggestions, which when implemented solved many recurring issues.
- Received multiple appreciations for the timely analysis and resolution of complicated issues.
- HOLCIM Account Projects’ Details: (2008-2010) Clients’ Names: HOLCIM , A Concrete manufacturing company based in Switzerland and Spain Projects’ Role: Senior Developer Projects’ Description: This project was for developing and supporting a windows application created for the HOLCIM client named FIRE-Q. The application was developed on Dot Net Win Forms with WCF windows services with SSRS and SSIS for reports and Job packages respectively. The application provides the generation of Concrete and Aggregate Codes based on the inputs provided.
- INTEL Account Projects’ Details: (2010-2014) Clients’ Names: INTEL , an American multinational corporation and technology company headquartered in Santa Clara, California, in the Silicon Valley. It is the world's second largest and second highest valued semiconductor chip manufacturer based on revenue Projects’ Role: Senior Developer and Application Support Analyst Projects’ Description: This project was for developing and supporting multiple web based applications built for Intel Client on Supply Chain Management module like auto generation of Purchase orders, Stock room management etc.
Education
Bachelor of Technology - Mechanical Engineering
Cochin University of Science and Technology
India01.2008
Skills
Analytical Reasoning
Cross-Functional Team Coaching
Mentoring
Communication
Teamwork
Knowledge Transfer
Problem Solving (Bug fixing)
Quick Learner
Team foundation Server (TFS)
Visual Source Safe (VSS)
Tortoise SVN
Telerik controls
SQL Server
SQL Server Integration Services (SSIS)
Python Scripting
Microsoft Powershell Scripting
C#
Winforms NET
ASPNet Web API
HTML
JavaScript
Jquery
CSS
ADONET
XML
Webservice
AJAX
Certification
- Salesforce Admin
Timeline
Azure Data Fundamentals
09-2022
ITIL Foundation
03-2022
Azure Solutions Architect Expert
01-2022
Azure Adminastrator Associate
12-2021
Azure Fundamentals
08-2020
- Salesforce Admin
06-2016
System Analyst
UST Global Pte Ltd
01.2015 - Current
IT Analyst
Tata Consultancy Services
01.2008 - 01.2015
Bachelor of Technology - Mechanical Engineering
Cochin University of Science and Technology
MISCELLANEOUS INFORMATION
- Nationality: Indian
- Availability: 3 months notice period
- References available upon request