Microsoft Office
SANJAY KRISHNA
Operations Manager
Perumthuruthi Road, Kozhikode,Kerala
Summary
Goal-oriented manager with distinguished experience in OTA,Medical and Automobile industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
5
5
Languages
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Client Relationship Manager
Yourdux India Pvt Ltd
Kozhikode, Kerala
2019.08 - Current
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Identified opportunities to cross or up-sell OTA Platform and communicated customer needs to appropriate team.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Worked with clients to address and respond to client and partnership management issues.
- Created Monthly onboarding and Daily Call reports by tracking weekly onboarding
- Identified opportunities for growth within South India territory and collaborated with sales teams to reach sales goal.
- Marketed Company OTA Platform and Website to targeted audience through Zoom meetings and Phone calls.
OPERATIONS MANAGER
Janacare Solutions Pvt. Ltd.
Bangalore, Karnataka
2016.12 - 2019.06
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Manage and maintain executives' schedules
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
- Make travel arrangements for executives.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel and team.
- Prepared quotes for new products and services and composed budgets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Project Coordinator
Catania Kitchen Equipments
Sharjah, UAE
2014.07 - 2016.12
- Tracked all hours and expenses to keep project on task and within budgetary parameters.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Checked compliance of company safety plan and delivered recommendations to address regulatory issues.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Oversaw productivity streams for ongoing and special projects.
- Gathered requirements for ongoing projects and organized details for management use.
- Formulated complete project plans and coordinated engineering and design.
- Performed on-site field surveys and wrote technical narratives to document processes and design changes.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Junior Design Engineer
Electro pneumatics and Hydraulics
Pune, Maharashtra
2011.07 - 2014.05
- Supported engineering design development through analysis and simulation of prototypes and 3D computer models.
- Collaborated with fabricators to iteratively develop various automobile parts such as Trailing Arms, Handles etc by testing prototypes and refining production processes.
- Coordinated technical requirements, scheduling and solution development for engineering design and test issues.
- Developed, tested and assessed alternative design models and processing methods.
- Balanced environmental responsibility and budget parameters in selection of production materials.
- Created CAD drawings using AutoCAD Inventor and Pro E to convey manufacturing and production configurations.
- Tested models of alternate designs and processing methods to assess feasibility, operating condition effects, possible new applications and necessity of modification.
Education
High School Diploma -
Nettur Technical Training Foundation
Dharwad 2007.07 - 2010.07
Skills
Opportunity creation
Relationship cultivation and retention
Client satisfaction-driven
Systems and software programs
Budgeting and forecasting
Management information systems
Work flow planning
Team leadership and collaboration
Software
Autocad Inventor
Pro E
Timeline
Client Relationship Manager
Yourdux India Pvt Ltd
2019.08 - Current
OPERATIONS MANAGER
Janacare Solutions Pvt. Ltd.
2016.12 - 2019.06
Project Coordinator
Catania Kitchen Equipments
2014.07 - 2016.12
Junior Design Engineer
Electro pneumatics and Hydraulics
2011.07 - 2014.05
High School Diploma -
Nettur Technical Training Foundation
2007.07 - 2010.07