Sanjay Kumar
Pune
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills in B2B. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Senior Associate - Division of Sabby BG Group
Division Sabby BG Toronto Canada
10.2022 - 04.2023
- Senior Associate for US Conglomerate eXp and KW(Keller Williams) also REAL and Re- Max.
- B2B task and sales with lead gen and Calling globally enabled.
- 1000 Outbound calls on a daily basis using tools VOIP VONAGE and CRM- Client Joy
- Lead, Appointment and Demand Generation utilizing state of the art Digital marketing and Video Presence on 20 video marketing arenas and visibility up to 2000x
- Enhanced on Video presentation skills across geographies in US and Canada
- Utilized Customer centric approach to understand the customers BANT- (Budget, Authority, Need and Timeline)
- Consultative Selling and Value proposition to customers to ensure smooth Digital Journey.
Customer Management Executive - Capita
Capita A Ventura Company
03.2020 - 04.2022
- Led communication and update management for the teams for multiple processes across UK- Tesco, homebase, next.
- B2B task and sales with lead gen and Calling globally enabled.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Worked with representatives to develop strong customer connections with company teams and promote long-lasting relationships
- Trained and developed personnel to improve quality, employee relations and resolve customer issues
- Gained knowledge on improving the Net Promoter Score [NPS], Customer Satisfaction Score [CSAT] with having a very Customer Centric mindset
- Ensure effective back and front office processes are in place, in order to increase customer retention and customer satisfaction thus resulting in reduction of complaints and escalations
- Understanding of ERC (Enquiry, Request and Complaints) to meet SLA's and TAT
- Sharing insights to reduce process gap and come -up with proposed solution
- Built cross functional relationship between internal stakeholders to be able to provide and meet customers' expectations
- Support and participate in quality audits and worked collaboratively with the quality team
- Understanding of Reports and Systems.
Customer Service Analyst - ADP
Automatic Data Processing, ADP
01.2019 - 08.2019
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Recommended products to customers, thoroughly explaining details developed and deepened client relationships to cement profitable partnerships
- Educated clients factors affecting successful capitalization such as investment levels, tuning sources and strategic timing
- Orchestrated client-centered financial packages factoring in current market trends
- Evaluated investment potential to companies with thorough assessments to historical data, operational activities and future objectives
- Assessed companies dea14ng with difficulties to identify possible corrective strategies based on financial gone operational
Education
Bachelor's in Arts - English Language And Literature
Fergusson College - Pune University
Pune University06.2001
High School Diploma -
Schooling: XII SSPMS
PUNESkills
- Customer Centric and Results focused
- Flexible hands-on management style
- Quick study, inquisitive and analytical, Problem solving, Self-Motivated
- Interpersonal, presentation skills & Communication Skills
Personal Information
- Date of Birth: 09/01/78
- Marital Status: Married
Timeline
Senior Associate - Division of Sabby BG Group
Division Sabby BG Toronto Canada
10.2022 - 04.2023
Customer Management Executive - Capita
Capita A Ventura Company
03.2020 - 04.2022
Customer Service Analyst - ADP
Automatic Data Processing, ADP
01.2019 - 08.2019
Bachelor's in Arts - English Language And Literature
Fergusson College - Pune University
High School Diploma -
Schooling: XII SSPMS
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