Sanjay Kumar
Piuni Belbag Ward No 22 Bettiah West Champaran Bihar
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Csc
Authorised Common Service Centre
Bettiah West Champaran
09.2017 - 01.2024
- Facilitated meaningful discussions among students regarding topics covered by the Common Core standards.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Modified existing software systems to enhance performance and add new features.
Operation Cum Sales
Sri Share Centr
Bettiah West Champaran Bihar
05.2014 - 08.2016
- Led meetings with internal team members, consultants and contractors.
- Evaluated customer feedback regarding product performance post-release in order to make necessary adjustments if required.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
Project Site Co-Ordinator
Tcon Engineers services Ltd
Shahibabad Delhi
12.2009 - 02.2013
- Coordinated with contractors, suppliers, and other stakeholders to ensure timely delivery of materials and equipment.
- Coordinated with other engineers and construction professionals to manage various stages of construction projects.
- Ensured that all work was completed in accordance with applicable codes and regulations.
- Monitored progress, identified issues, and developed solutions to ensure successful completion of projects.
- Reviewed technical documents such as drawings, specifications, schedules. for accuracy and completeness.
Customer Service Officer, Operations Department
Reliance General Insurance
Okhla New Delhi
12.2007 - 11.2009
- Assisted with the development of new policies and procedures related to customer service operations.
- Led on- and off-site customer support teams across multiple time zones.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Mis Co-ordinator
Reliance Money Ltd
Defence Colony New Delhi
02.2005 - 08.2007
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Answered [Number] calls per shift to assist with customer questions and concerns.
Telecome
Finedge Pvt Ltd
New Delhi
01.2002 - 12.2004
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
Education
Associate of Arts - Political Science
Shobhit University Meerut
Uttam Nagar Delhi09-2014
Intermidiate - I.Com (Commerce)
Gulab Memorial Collage
Bettiah West Champaran Bihar06-2002
Matriculation - All
Yugal Prasad High School Bhaisahi
Bettiah West Champaran Bihar10-2000
High School Diploma -
Banhuk Bal Vatika
Bettiah West ChamparanSkills
- Project Planning
- Planning
- Cultural Awareness
- Quality Assurance
- Active Listening
- Relationship Building
- Customer Service
- Data Management
References
References available upon request.
Timeline
Csc
Authorised Common Service Centre
09.2017 - 01.2024
Operation Cum Sales
Sri Share Centr
05.2014 - 08.2016
Project Site Co-Ordinator
Tcon Engineers services Ltd
12.2009 - 02.2013
Customer Service Officer, Operations Department
Reliance General Insurance
12.2007 - 11.2009
Mis Co-ordinator
Reliance Money Ltd
02.2005 - 08.2007
Telecome
Finedge Pvt Ltd
01.2002 - 12.2004
Associate of Arts - Political Science
Shobhit University Meerut
Intermidiate - I.Com (Commerce)
Gulab Memorial Collage
Matriculation - All
Yugal Prasad High School Bhaisahi
High School Diploma -
Banhuk Bal Vatika
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