Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sanjay Kumar

Sanjay Kumar

Project Manager
Bangalore,KA

Summary

Dynamic and results-driven professional with experience in administration, facility management, and hospitality operations. Currently a Project Manager at Compass (intel), Bangalore, with a strong track record in managing largescale facilities and delivering top-notch administrative support and excellent hospitality experiance. Proven expertise in operations management, team leadership, and customer service, Skilled in process optimization, operational efficiency, and regulatory compliance.

Overview

16
16
years of professional experience

Work History

Project Manager

Compass India Pvt Ltd
09.2023 - Current
  • Lead a 250-member team encompassing JLL Staff, Housekeeping, and Security, ensuring efficient operations and high morale.
  • Effective & regularly communicate with clients, team members, and upper management, to ensure everyone is informed and engaged. This includes preparing status reports, conducting meeting and being the point of contact for any inquiries related to the site.
  • Identifying new location/site for business expansion and post location finalized ensure.Timely mobilization to meet deadline of opening.
  • Implemented post-acquisition strategies, supporting smooth transitions and achieving desired synergies.
  • Worked closely with legal and finance teams to finalize contracts, guaranteeing compliance with relevant regulations and laws.
  • Assisting with the annual budgeting and quarterly forecasting processes for the site(s) and preparing monthly spend reports (actual vs. budget, variance, etc.).
  • Facilitated smooth onboarding processes for new vendors, providing clear guidelines on expectations and procedures for seamless integration into the supply chain network.
  • Ensure that best practices are followed within an organization, to achieve maximum efficiency and the most suitable working environment for its employees and their activities.
  • Ensure site meet health and safety requirements and that facilities comply with legislation.
  • Plan for future development in line with strategic business objectives.
  • Ensure AMC in place & repair & maintenance are on timely to avoid asset loss.
  • Develop and implement training programs for department staff and clients to enhance,skills and efficiency.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Ensuring quality service delivery by enforcing standards, resolving customer service issues promptly and recommending system improvements.
  • Recruiting, selecting, orienting, and training employees, while maintaining a high level of motivation through effective communication and personal growth opportunities.
  • Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.

Store Manager

TATA Starbucks Pvt Ltd
01.2019 - 08.2023
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
  • Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
  • Improved employee retention rates by creating engaging and interactive learning materials.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Negotiated favorable terms with vendors, resulting in significant cost savings for the company.

Restaurant General Manager

Yum Restaurant India Pvt Ltd.
09.2011 - 12.2018
  • Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for customer.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.

Team Leader

The Chancery Pavilion
08.2008 - 09.2011
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Implemented employee recognition programs that boosted morale and increased retention rates within the team.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Education

An

Bachelor in Hotel Management - Operations Management And Supervision

Culinary Institute of India
West Bengal
04.2001 -

10+2 - Ecommerce

Marwari College
Ranchi, India
04.2001 -

10th - General Literature

Matriculation 10th
Anpati Devi Vidya Mandir
04.2001 -

Skills

Analytical Thinking

Documentation And Reporting

Process Improvement

Cost Assessments

Adaptability

Vendor Sourcing

Supplier Relationship Management

Decision-Making

Contract Negotiation

Multitasking

Profit and loss understanding

Continuous Improvement

Regulatory Compliance

Health and safety compliance

Recruitment and hiring

Employee Scheduling

Vendor negotiation

Labor cost control

Timeline

Project Manager

Compass India Pvt Ltd
09.2023 - Current

Store Manager

TATA Starbucks Pvt Ltd
01.2019 - 08.2023

Restaurant General Manager

Yum Restaurant India Pvt Ltd.
09.2011 - 12.2018

Team Leader

The Chancery Pavilion
08.2008 - 09.2011

Bachelor in Hotel Management - Operations Management And Supervision

Culinary Institute of India
04.2001 -

10+2 - Ecommerce

Marwari College
04.2001 -

10th - General Literature

Matriculation 10th
04.2001 -

An

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Sanjay KumarProject Manager