Sanjay kumar

Experienced IT professional with over 4 years of L1/L2 level production support, problem-solving, customer coordination, and application maintenance experience. Seeking a career with a forward-thinking corporation that values and fosters creativity. Thrives in challenging and innovative environments. Proficient in UNIX commands and well-versed in the framework of an L1/L2 engineer. Adheres to documented production support and problem/change policies applicable to the business unit. Strong analytical skills in SQL for resolving tickets and monitoring systems within SLA. Provides support to the production environment by checking logs using UNIX commands, executing shell scripting, and raising tickets with different teams. Escalates incidents to other teams and onsite personnel when necessary. Experienced in incident management and change management, with extensive experience in production support, issue resolution, file transfer, and job monitoring. Follows ITIL processes for ticket assignment and resolution. Gained exposure in the banking and insurance domains as well as technical account management. A team player who actively participates in all types of releases and enhancements. Takes charge of bridge calls and attends outage meetings during critical situations.

• Date of Birth: 04/24/96
• Gender: Male
• Marital Status: Single